DCS Program Lead Phoenix Behavioral Health (7541)

Terros Health is pleased to share an exciting and challenging opportunity for a DCS Team Lead

The DCS Team Lead provides coordination oversight and quality assurance for Rapid Response and Crisis Stabilization services delivered to children in the custody of the Department of Child Safety (DCS). This role is responsible for monitoring and reviewing service delivery ensuring clinical accuracy of stabilization treatment plans and crisis documentation and supporting both clinical and administrative team members to promote efficient high quality service outcomes.

Terros Healthis a health care company focused on the whole person providing primary care and specializing in mental health and substance use treatment for over 55 years. We help people live their lives in recovery and we save lives every day. Our vision is to provideextraordinary carebyempowered people achievingexceptional outcomes. We are guided by our core values of integrity compassion and empowerment. Together we areInspiring Change for Life!

If you are interested in working for one of the States Leading Integrated Healthcare Organizations that promotesHope Health and Healing we encourage you to apply!

HOPE HEALTH HEALING

Terros Health made the list!!

Most Admired Companies of& 2023as awarded by AZ Big Media.

Terros Healthis now hiring a DCS Team Lead.

Schedule:Full Time - 40 hours per week

Bilingual - Language Differential are also Available!

Preferred - Experience working with diverse populations in behavioral health including individuals with serious mental illness co-occurring disorders and varying levels of care needs. Experience providing community-based or field-based services. Familiarity with Motivational Interviewing or other engagement techniques. Knowledge of local community resources and systems of care.

Position Summary: The Team Lead serves as a liaison with internal leadership and external stakeholders and assumes supervisory responsibilities in the absence of the Clinical Manager.

Duties May Include:

• Overseas and coordinates all Integrated Rapid Response (IRR) and Stabilization referrals collaborating with the Clinical Manager of DCS Outpatient Services and DCS Dispatcher to ensure timely assignments to appropriate team members.
• Monitors caseload activity to ensure team members schedule and complete client visits at the required frequency in accordance with clinical direction.
• Supports the Clinical Manager with outreach and networking activities to educate referral sources and community partners on available services and to promote referral growth.
• Assists with onboarding training and ongoing skill development of team members.
• Serves as the primary point of contact for teamrelated inquiries and stakeholder concerns; assumes managerial responsibilities during the Clinical Managers absence.
• Performs Quality Management activities including monthly Stabilization quality assurance reviews and customer service feedback collection from referral sources and placements.
• Build and maintain collaborative relationships with key stakeholders including families DCS RBHAs and community partners and respond to stakeholder requests in coordination with leadership.
• Conducts IRR assessments and Stabilization appointments during staffing shortages ensuring compliance with required timelines and clinical standards.
• Engages with foster families and group homes to provide education support and recommendations aimed at crisis prevention and placement stability.

Benefits & Wellness
Multiple medical plans - including a no premium plan for employees and their families
Multiple dental plans - including orthodontia
Financial well-being - 401(k) with a company match interest free medical line of credit financial education planning and support
4 Weeks of paid time off in the first year
Floating Holiday each calendar year
Wellness program
Pet Insurance
Group life and disability insurance
Employee Assistance Program for the Whole Family
Personal and family mental and physical health access
Professional growth & development - including scholarships clinical supervision and CEUs
Tuition discounts with GCU and The University of Phoenix
Working Advantage - Employee perks and discounts
o Gym memberships
o Car rentals
o Flights hotels movies and more
Bilingual pay differential

Education:
High School Diploma or GED and a minimum of 1.5 years of behavioral health experience OR
Associates degree in a related field OR
Bachelors degree in a non-behavioral health field with 1 year of behavioral health experience OR
Bachelors degree in a behavioral healthrelated field
Experience:
A minimum of one year of experience providing direct services to children and families involved in behavioral health child welfare crisis response or related human services settings.

Must have valid Arizona drivers license be 21 years of age with minimum 4 years driving experience and meet requirements of Terros Healths driving policy.
Ability to work in both office and community-based settings
Must have a valid Arizona Fingerprint Clearance card (Level 1) or apply for an Arizona Fingerprint Clearance card within 7 working days of employment.
Must have the ability to perform first aid and cardiopulmonary resuscitation as necessary and appropriate.
Basic computer skills and ability to utilize an electronic health record (EHR)
Must pass a TB Test Drug Screen and Background Check.