Junior Salesforce Administrator

• Support day-to-day Salesforce administration including maintaining contacts accounts cases referrals custom objects fields record types picklists page layouts paths and related system updates.
• Assist with data entry standards imports exports duplicate management routine data cleanup and basic data quality checks.
• Help manage users roles permissions and access settings with guidance from supervisors or senior technical partners.
• Support data security and confidentiality by maintaining appropriate user access and ensuring sensitive client and organizational information is handled responsibly.
• Respond to basic Salesforce questions troubleshoot user issues and provide informal training or guidance to support staff adoption and effective system use.
• Create and maintain simple user guides process notes and system documentation to promote consistency and continuity.

• Build update and maintain Salesforce reports and dashboards for program staff practice leaders operations and leadership.
• Translate staff and organizational questions into clear reports visuals dashboards and summaries that support recurring reports and ad hoc data requests.
• Partner with internal stakeholders to improve the clarity accuracy consistency and usefulness of Salesforce reporting.
• Help identify data gaps reporting inconsistencies system pain points and opportunities to improve how information is collected organized accessed and used.
• Support the organizations ability to understand program activity client services outcomes caseloads referrals and other key operational trends.
• As skills develop support expanded reporting and visualization needs through Salesforce and where applicable tools such as Power BI Tableau or similar platforms.

• Some hands-on experience with Salesforce CRM systems databases spreadsheets reporting data entry or related technical tools. This may include work experience internships volunteer projects coursework certification preparation or self-directed learning.
• Comfort working with spreadsheets and basic data concepts.
• Strong attention to detail and commitment to accuracy.
• Ability to learn technical skills independently using documentation online resources training platforms and peer communities.
• Clear communication skills and ability to support staff with varying levels of technical comfort.
• Ability to manage multiple tasks follow through and document work clearly.
• Sound judgment and ability to handle confidential and sensitive information responsibly.
• Strong alignment with SSRs mission and values.

• Salesforce Administrator certification or active progress toward certification through Trailhead or a similar learning platform.
• Experience creating reports or dashboards in Salesforce or another reporting tool.
• Familiarity with permission sets profiles flows validation rules dashboards custom objects or nonprofit Salesforce tools.
• Exposure to Power BI Tableau or similar data visualization tools.
• Experience in nonprofit legal services advocacy social impact public defense or human services environments.

• Curious resourceful and eager to keep learning.
• Organized detail-oriented and comfortable with follow-through.
• Able to turn messy information into clearer systems reports and processes.
• Patient and helpful when supporting non-technical users.
• Comfortable asking questions receiving feedback and learning through iteration.
• Able to balance day-to-day support requests with longer-term systems improvements.
• Thoughtful about confidentiality data security and the real-world impact of client information.
• Mission-driven and interested in justice-centered client-centered work.

Required Experience:

Junior IC