Exchange-Traded Fund Middle Office Senior Associate

Drive end-to-end Exchange-Traded Fund (ETF) operations globally - lead controls manage exceptions partner with key stakeholders and support new product launches.

As a Senior Associate in the Exchange-Traded Fund (ETF) Middle Office team you will support our growing International ETF this role you will be responsible for overseeing the daily end-to-end operational processes specific to ETFs and for coordinating effectively with multiple external vendors and service providers. You will manage and resolve queries from a broad set of internal and external stakeholders - including Portfolio Managers Traders the ETF Platform ETF Capital Markets and other operations teams - and will contribute to the review build and launch of new and innovative ETFs alongside broader change and project initiatives.

The ETF Middle Office team is spread across EMEA/US/India/HK/Australia/Taiwan providing operational coverage across ETF trade lifecycle events which interacts across all asset classes. The global team oversee a growing business with an AUM of $366bn and ambitions to reach $1tr and remain the number 1 active ETF issuer.

Job responsibilities

• Own end-to-end onshore deliveryof daily BAU operational workflows key controls and stakeholder query management across the ETF lifecycle ensuring timely and accurate outcomes

• Lead exception managementby investigating breaks documenting root cause and evidence driving remediation and escalating issues with disciplined judgment to maintain control integrity

• Coordinate and oversee offshore BAU executionby setting daily priorities monitoring timeliness and quality reviewing outputs and exceptions providing constructive feedback and escalating blockers/risks to protect delivery

• Maintain rigorous controls and governancethrough consistent evidence capture control performance monitoring and proactive risk identification aligned to operational and regulatory expectations

• Support service provider/vendor oversightby monitoring service delivery challenging root-cause analysis coordinating remediation plans and executing risk-based escalation to safeguard service quality

• Partner with stakeholders to drive outcomesby communicating clearly aligning on ownership and timelines and ensuring exceptions are resolved as part of daily delivery

• Manage new and innovative ETF launchesby supporting operational readiness planning operating model design UAT/testing coordination and post-launch reviews

• Change management and project deliveryby defining requirements mapping processes tracking dependencies/risks and partnering with Technology and Operations to deliver enhancements

• Drive continuous improvement in BAUby applying structured problem-solving to standardise processes automate where appropriate strengthen controls andimprove scalability for growth

Required qualifications capabilities and skills

• Experiencein Middle Office Operations Trade Support or Fund Operations roles within an asset management or broker-dealer background

• Experience in overseeing off-shored activities

• Understanding of all asset classes

• Strong judgement and attention to detail with an investigative mindset and the ability to balance BAU delivery with robust controls documentation and timely escalation

• Proven problem-solving track record including troubleshooting operational issues identifying root causes and implementing practical solutions through end-to-end ownership of resolution

• Highly organised and resilient able to manage multiple concurrent workflows prioritise effectively and deliver consistently under pressure

• Project Management skills

• Clear confident communicator

• Strong stakeholder management skills

Preferred qualifications capabilities and skills

• Understanding of ETFs and/or Derivatives