Client Safety & De-escalation Specialist
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Client Safety & De-escalation Specialist
Unarmed Safety / Security Role
Background
Still She Rises Inc. (SSR) provides free legal representation to pregnant women women with children and women who are child caregivers. Our direct-services legal representation focuses on defending clients who are navigating criminal child welfare housing and economic justice systems. Our work is grounded in client-centered innovative and holistic legal representation.
SSR seeks a calm grounded and highly observant team member to help maintain a safe respectful and welcoming environment for clients families visitors and staff. This role is ideal for someone with experience in unarmed security crisis response behavioral intervention community safety or other public-facing roles that require strong judgment de-escalation and clear boundaries.
About the Role
The Client Safety & De-escalation Specialist is a visible steady presence in SSRs office and helps ensure that daily services can continue in a safe welcoming and orderly environment. This position supports client and visitor flow monitors shared spaces responds to disruptions or escalating behavior documents incidents and helps staff follow safety and emergency protocols.
This is anunarmed role. The position is not law enforcement clinical care case management or facilities management. The Specialist does not carry a weapon and does not exercise law enforcement authority.
The role emphasizes early intervention verbal de-escalation trauma-informed communication and respectful rare situations involving physical aggression or imminent safety risk the Specialist may use trained nonviolent physical intervention or disengagement techniques as a last resort consistent with SSR protocols and applicable training.
Key Responsibilities
Safety Presence Access and Client Flow
- Maintain a visible professional and welcoming presence in front-of-office and shared spaces.
- Support appropriate client visitor and community member flow throughout the office.
- Help monitor entrances lobby areas meeting spaces and other shared areas for safety access and disruption concerns.
- Help ensure visitors are directed appropriately and that staff are aware of immediate safety or flow concerns.
- Open and close the office according to established procedures.
- Conduct routine checks of public and shared spaces to identify safety access cleanliness or facility concerns.
- Report maintenance access or environmental issues that may affect client or staff safety.
De-escalation and Incident Response
- Serve as the primary first point of response for disruptive escalated or high-stress situations in public or shared spaces.
- Use calm trauma-informed communication to support individuals experiencing distress while maintaining clear behavioral expectations.
- Apply verbal de-escalation redirection space management and environmental calming strategies before considering any higher-level response.
- Help staff determine when to involve supervisors leadership emergency services or other supports.
- Respond to urgent situations in accordance with SSR safety and emergency protocols.
- In rare situations involving physical aggression or imminent safety risk use only trained nonviolent physical intervention or disengagement techniques as a last resort.
Front Office and Reception Support
- Provide break and meal-period coverage for the Community Reception Coordinator as needed.
- Answer the main phone line when providing coverage and route calls appropriately.
- Greet clients visitors and community members respectfully and professionally.
- Help maintain a calm and organized front-office environment during busy or stressful periods.
Documentation and Communication
- Complete timely and accurate incident reports daily notes or other documentation required by SSR.
- Document disruptions safety concerns responses outcomes and follow-up needs.
- Identify patterns or recurring concerns and elevate them to leadership.
- Communicate clearly and professionally with staff about immediate concerns affecting client flow office safety or service delivery.
- Maintain confidentiality and professional discretion at all times.
What Success Looks Like
A successful Client Safety & De-escalation Specialist is calm under pressure respectful with all people and able to balance compassion with firm boundaries. They notice concerns early intervene before situations escalate when possible communicate clearly with staff document accurately and help clients and visitors experience SSR as both welcoming and safe.
Required Qualifications
- Experience in a public-facing role requiring calm judgment conflict navigation safety awareness or de-escalation.
- Ability to remain calm and professional in unpredictable or emotionally charged situations.
- Strong verbal communication skills including the ability to redirect behavior respectfully and clearly.
- Strong observation skills and attention to the physical environment.
- Ability to write clear timely and accurate incident notes or reports.
- Ability to follow safety protocols confidentiality expectations and escalation procedures.
- Commitment to trauma-informed client-centered and culturally responsive practice.
- Ability to stand walk move through the office and respond quickly to urgent situations.
- Willingness to complete required safety de-escalation trauma-informed care and confidentiality training.
Preferred Qualifications
- Experience as an unarmed security officer safety ambassador behavioral intervention staff member crisis response worker or similar role.
- Current or prior CLEET Unarmed Security Guard license or ability to obtain licensure if required.
- Training in CPI Nonviolent Crisis Intervention Mental Health First Aid trauma-informed care conflict de-escalation or safe physical intervention.
- Experience working with people experiencing trauma behavioral health challenges emotional distress housing instability substance use or system involvement.
- Experience in a legal services nonprofit healthcare school shelter social services or community-based setting.
- Bilingual ability especially English/Spanish is a plus but not required.
Required Training and Professional Development
Because this role includes safety response responsibilities SSR will provide or support training to ensure the Specialist can respond safely respectfully and consistently with organizational protocols.
Required training may include:
- Nonviolent Crisis Intervention CPI or an equivalent evidence-based de-escalation and safe intervention model.
- Trauma-informed care and client engagement.
- Recognition of behavioral health and emotional crisis indicators.
- SSR safety response escalation and emergency protocols.
- Confidentiality and client information protection.
- Incident documentation and post-incident review practices.
- Bias awareness and culturally responsive communication.
Ongoing expectations include refresher training scenario-based practice participation in team safety drills and adherence to SSRs documentation and review processes.
Compensation:$65000 annually plus medical dental vision life insurance FSA and a 401(k) with a 4% employer contribution. Generous PTO and a supportive supervision structure are provided to support sustainability in this work.
How to Apply
Visit and click on the Careers tab. Please submit a cover letter and resume when prompted. Applications without a cover letter will not be considered.
This position will remain open until filled.Priority consideration will be given to applications received by May 31 2026.
Still She Rises is proud to be an equal opportunity employer committed to inclusive hiring and dedicated to diversity in our work and staff. We strongly encourage candidates of all identities experiences orientations and communities to apply.
Required Experience:
IC
