Functional Support Analyst
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for a Functional Support Specialist troubleshooting SQL and mananging tickets in AWS EC2 Console S3 and Lamba
Our Client assists mobile operators worldwide to scale their Voice SMS A2P RCS business messaging and application enablement services including cloud numbers. They are committed to developing the wholesale ecosystem and connecting the worlds largest operators and their partners profitably and effectively. They provide their customers with innovative automated wholesale solutions simplifying decisions and operational tasks allowing them to strengthen existing business and discover new revenue opportunities.
A Day in the Life of a Functional Support Specialist:
As a Functional Support Analyst you will be an integral part of our Maintenance & Managed Services team providing technical support to users of our Clients billing routing and trading software suitewhich serves wholesale telecom service providers across the globe.
Your primary responsibilities will revolve around supporting customers by responding to questions troubleshooting issues and assisting with system processes ultimately ensuring that they have a great experience operating the software.
So how are they going to keep you busy
i. Manage support tickets end-to-end from triage and resolution path definition through toclosure ensuring compliance with agreed SLAs and business priorities.
ii. Perform technical troubleshooting contrast application behavior to client expectations by means of generating database analysis queries complex T-SQL code analysis validation ofhardware performance review of SQL execution plans and validate code modifications toidentify both logical and performance defects and underlying root cause.
iii. Collaborate effectively across teams work with subject matter experts infrastructureteams R&D QA and Sales in an agile fast-paced environment to drive timely solutions.
iv. Communicate clearly with customers ascertain customer expectations criticality ofrequests ensure supporting documents are provided and completed provide professionalupdates workarounds and well-documented resolutions for knowledge sharing.
v. Contribute to continuous improvement document knowledge base articles generatedefect reports maintain ticket hygiene and support 24x7 global operation reporting.
vi. Act as the primary customer liaison by leading customer-facing meetings handlingescalations and building trusted long-term relationships.
What will make you eligible for this role
i. Bachelors degree in computer science or related fields.
i. Bachelors degree in computer science or related fields.
Experience that will be an advantage:
i. 5 years of Customer Support Experience. (must)
ii. 2 years of experience supporting Windows and/or Linux environments. (must)
iii. Up to 2 years of experience and strong understanding of SQL Server including complexqueries stored procedures views functions. (must)
iv. 2 years of Telecom experience. (plus)
v. Up to 2 years of development experience. (plus)
vi. Experience with AWS is a plus. (plus)
i. 5 years of Customer Support Experience. (must)
ii. 2 years of experience supporting Windows and/or Linux environments. (must)
iii. Up to 2 years of experience and strong understanding of SQL Server including complexqueries stored procedures views functions. (must)
iv. 2 years of Telecom experience. (plus)
v. Up to 2 years of development experience. (plus)
vi. Experience with AWS is a plus. (plus)
What will make you the best-fit for this role
i. Practical experience with SQL scripting or similar database technologies with the ability to apply them in real-world scenarios.
ii. Strong communication and presentation skills; proficiency in multiple languages (Spanishand English preferred) is an advantage.
iii. Exceptional organisational abilities with proven capacity to prioritise and manage multiple competing tasks effectively.
iv. Advanced problem-solving analytical and troubleshooting expertise to address complextechnical and business challenges.
i. Practical experience with SQL scripting or similar database technologies with the ability to apply them in real-world scenarios.
ii. Strong communication and presentation skills; proficiency in multiple languages (Spanishand English preferred) is an advantage.
iii. Exceptional organisational abilities with proven capacity to prioritise and manage multiple competing tasks effectively.
iv. Advanced problem-solving analytical and troubleshooting expertise to address complextechnical and business challenges.
Limitation and Disclaimer:
The aforementioned job description is aimed to provide an overview of the overall type and level of work being performed for this role; it shouldnt be interpreted as a complete list of all obligations responsibilities and qualifications needed for the job.
The aforementioned job description is aimed to provide an overview of the overall type and level of work being performed for this role; it shouldnt be interpreted as a complete list of all obligations responsibilities and qualifications needed for the job.
In no way does this job description imply or say that these are the exclusive responsibilities of the employee holding this position. Any additional job-related instructions or tasks that are requested by the manager must be completed by the employee.
Please ignore the salary levels mentioned on the job board - there is flexibility depending on the person.
Required Experience:
IC
About Company
The Complete Global Talent Acquisition Partner, MBR offers solutions from Executive Search through to highly cost effective Partnership Resourcing models.
