Cloud Support Consultant

We are seeking a highly skilled and solutions-oriented Cloud Support Consultant with a strong focus on Microsoft Azure and Microsoft Cloud Infrastructure to join our growing technical support team.

This role is a remote escalation position responsible for resolving complex cloud related incidents infrastructure issues and technical challenges escalated from the Level 1 and Level 2 Team.

The Cloud Support Consultant will be instrumental in ensuring the stability security and performance of customer environments hosted in Azure while also assisting in the design and improvement of cloud systems and automation processes.

Act as the primary escalation point for complex incidents that cannot be resolved by the Service Desk team.
Troubleshoot and resolve issues across Azure infrastructure including Virtual Machines Networking Entra ID and related PaaS/IaaS services.
Manage and maintain Azure subscriptions resource groups and policies across customer tenants.
Monitor system health and proactively identify areas for performance tuning or cost optimization.
Implement and support Conditional Access Entra ID configurations and Intune management for secure endpoint and identity control.
Deploy and maintain core Azure services such as:
o Azure Virtual Networks VPN Gateways and NSGs o Azure Storage and Backup solutions
Provide advanced support for Microsoft 365 Exchange Intune and Defender for Cloud including integration and security posture recommendations.
Create and maintain PowerShell automation scripts for routine administrative and remediation tasks.
Configure and maintain monitoring policies for Windows iOS and Android devices using third-party tools (DattoRMM NinjaRMM etc.) or native Microsoft tools such as Intune
Collaborate with project engineers on new cloud implementations or migrations.
Document troubleshooting steps and solutions to enhance the Service Desk knowledge base.
Support continuous improvement by identifying recurring problems and proposing permanent technical fixes.

Essential:

5 years experience in a technical support or cloud engineering role preferably within a managed services or enterprise environment.
Strong hands-on experience with Microsoft Azure (IaaS PaaS and security components).
Solid understanding of Entra ID Conditional Access Identity Protection and Security/Defender solutions.
Proven troubleshooting skills across Azure Networking VM connectivity and security baselines.
Strong understanding of Azure Virtual Desktop technologies.
Strong PowerShell scripting ability for automation and configuration.
Working knowledge of Intune Exchange Defender for Endpoint/Identity and Microsoft 365 administration.
Understanding of patching and monitoring policies in live customer environments
Familiarity with ARM templates Azure Policy and Resource Locks.
Excellent communication skills both written and verbal with an emphasis on customer experience and clarity.
Ability to work independently manage priorities and maintain accurate case documentation.

Desirable:

Microsoft Certified: Azure Administrator Associate (AZ-104) or higher (Solutions Architect etc.).
Certifications in Microsoft Security such as SC-200 SC-300 SC-400 SC900 SC-100 AZ-500
Experience integrating Azure with on-premises environments (Entra ID Connect hybrid networking etc.).
Exposure to Terraform Bicep or Azure DevOps pipelines.
Understanding of ITIL processes and service delivery frameworks.
Familiarity with ISO Standards or other compliance frameworks.

Skills/Behavioural Competencies:

Analytical thinker with strong problem-solving abilities.
Calm and methodical under pressure capable of managing critical incidents effectively.
Self-driven and proactive in identifying and resolving systemic issues.
Strong collaborator who communicates well with both technical and nontechnical stakeholders.
Passionate about continuous learning and staying up-to-date with the evolving Microsoft cloud ecosystem.