ECommerce Logitics & Operations Support

Join Luzern eCommerce: Powering the Worlds Most Ambitious Brands

Step into the world of limitless possibilities with Luzern eCommerce where weve been redefining online retail since 2003. We partner with global icons like On Running Nestlé Panasonic Reebok Stokke Ultrahuman Next Twinnings Bondi Sands and Philips to accelerate growth maximise margins and deliver exceptional customer experiences across Amazon top marketplaces branded webstores and social platforms.

Backed by significant investment were on a mission to dominate the global eCommerce space. With our award-winning team cutting-edge AI-enabled Channel Optimizer platform and bold strategies were not just keeping up with the future of retailwere creating it.

Be part of one of the fastest-growing tech sectors where youll innovate collaborate and thrive in a business that values your individuality and ambition. Join Luzern eCommerce and be part of the next big chapter in retail history!

Tasks

The E-Commerce Logistics & Operations Coordinator supports the day-to-day execution of e-commerce logistics operations across fulfilment transportation returns carrier management and operational reporting activities.

Acting as the central coordination point between warehouses carriers 3PL partners customer service teams account managers finance and internal stakeholders the role ensures orders are dispatched efficiently shipments are tracked accurately operational issues are resolved promptly and reporting and invoicing activities are completed accurately.

This position enables the E-Commerce Logistics Manager to focus on strategic logistics initiatives carrier performance network optimisation capacity planning and service improvement.

What Youll Be Doing

Logistics & Fulfilment Operations

• Coordinate daily order dispatch across all e-commerce fulfilment channels.
• Monitor shipping schedules and service levels to ensure on-time delivery performance.
• Coordinate carrier collections and warehouse dispatch activities.
• Support operational planning during peak trading periods promotions and seasonal events.
• Escalate capacity constraints delays and operational risks where required.

Carrier & 3PL Management

• Serve as the day-to-day operational contact for carriers freight providers and logistics partners.
• Coordinate shipment bookings collections delivery updates and service issues.
• Monitor carrier performance and proactively identify service risks delays and recurring failures. Ensure Customer Service teams and Account Managers are informed of customer-impacting issues with clear resolution plans timelines and regular progress updates until closure.
• Support onboarding of new carriers and operational process improvements.

Shipment Tracking & Exception Resolution

• Monitor shipment visibility and tracking platforms.
• Investigate delayed deliveries failed shipments and customer-impacting logistics issues.
• Coordinate resolution with warehouses carriers customer service teams and external partners.
• Maintain accurate records of incidents resolutions and corrective actions.

Inbound & Reverse Logistics

• Coordinate inbound deliveries with suppliers carriers and warehouse teams.
• Monitor inbound shipment progress and communicate delays or issues.
• Support returns processing and reverse logistics activities.
• Track return volumes turnaround times and service performance.

Systems Reporting & Administration

• Maintain accurate logistics data across TMS WMS ERP and carrier systems.
• Produce regular operational and KPI reports.
• Monitor shipment carrier inventory and cost-related data accuracy.
• Support month-end reporting carrier reconciliations supplier invoicing client billing support and logistics cost analysis in partnership with the E-Commerce Logistics Manager and Finance team.
• Support process improvement initiatives system enhancements automation projects and the effective use of AI tools to improve operational efficiency reporting accuracy and productivity.

Stakeholder Communication

• Act as a key liaison between logistics warehouse operations customer service inventory supply chain teams account managers and finance.
• Provide timely updates on shipment status operational risks service issues and resolution effective communication between internal teams and external logistics partners

Success in this role will be measured by:

• Orders dispatched on time and within agreed service levels.
• Shipment issues identified communicated and resolved quickly.
• Customer Service teams Account Managers and stakeholders kept informed of customer-impacting logistics issues.
• Accurate logistics data reporting invoicing support and system administration.
• Returns processed efficiently and within agreed timelines.
• Positive contribution to operational improvements automation and efficiency initiatives.
• Strong collaboration with internal teams suppliers carriers and logistics partners.

Requirements

What Youll Bring

Essential

• 24 years experience in logistics fulfilment transportation supply chain or e-commerce operations.
• Experience working with carriers freight providers or 3PL partners.
• Strong organisational and coordination skills.
• Experience using logistics systems (TMS WMS ERP or similar).
• Advanced Microsoft Excel capability including Pivot Tables VLOOKUP/XLOOKUP data analysis functions reporting and reconciliation of large data sets.
• Excellent communication and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and numerical accuracy.

Desirable

• Experience within e-commerce retail distribution or fulfilment operations.
• Exposure to logistics KPI reporting and operational performance analysis.
• Experience using AI tools to improve productivity reporting process automation and operational efficiency.
• Knowledge of continuous improvement methodologies.

Qualifications

• Diploma or Degree in Logistics Supply Chain Business Operations or a related discipline.
• Professional certifications such as CILT APICS/ASCM Lean Six Sigma or equivalent are advantageous.

Benefits

What We Offer

• Competitive Compensation: Attractive salary package with benefits.
• Work-Life Balance: Competitive annual leave and flexible working arrangements.
• Growth Opportunities: Access to learning and development programs to enhance your skills.
• Culture and Environment: A fun inclusive and collaborative workplace.
• Wellbeing Support: Access to an Employee Assistance Programme (EAP).
• Quarterly Social Events: Company-sponsored quarterly social events designed to bring teams together celebrate success and strengthen connections across the business.

We are committed to equal opportunities and welcome applications from all suitably qualified candidates. If you require any reasonable adjustments during the recruitment process please let us know.