Supervisor- Inside Sales

When you join Verizon

You want more out of a career. A place to share your ideas freely even if theyre daring or different. Where the true you can learn grow and thrive. At Verizon we power and empower how people live work and play by connecting them to what brings them joy. We do what we love driving innovation creativity and impact in the world. Our V Team is a community of people who anticipate lead and believe that listening is where learning crisis and in celebration we come together lifting our communities and building trust in how we show up everywhere & always. Want in Join the #VTeamLife.

What youll be doing...

Verizon Business is revolutionizing how we engage with our Small Business customers virtually. This new role is an expansion of those virtual engagement and outreach efforts. As a Strategic Inside Sales Supervisor you will spend the majority of your time coaching and leading your inside sales team in base growth efforts new logo onboarding and overall customer experience engagement through our blended call queue.

Youll be part of our Virtual sales team building our client-base and making our current customers experience best in class service. Your teams client experience will be in your hands as they interact with new and existing customers to drive revenue and business success while ensuring first-class service.

• Manage team in uncovering new business through inbound/outbound calls and reactively mining the existing customer base.

• Meet and exceed defined sales and retention objectives through ongoing training coaching and monitoring of individual and team performance.

• Ensure that representatives reactively assist the existing customer base and manage churn.

• Ensure that existing and prospective customers are treated with the highest levels of courtesy and professionalism.

• Analyze staffing needs of the team and center as a whole.

• Help recruit new talent to the Virtual to Business Team.

• Actively work in B360 SFDC WorkHub and our Inside Sales IVR technologies.

• Provide recommendations for hiring promotion and disciplinary action.

You are a strong clear and effective leader who can communicate with diverse audiences. You are or aspire to be a passionate people leader who is agile and able to think quickly to solve problems and address issues immediately. As a coach and mentor you measure your success by your teams accomplishments.

What were looking for...

Youll need to have:

• Bachelors degree or four or more years of work experience.

• Four or more years of relevant experience required demonstrated through work experience and/or military experience.

Even better if you have one or more of the following:

• One or more years of management experience.

• PC skills in Google Suite of Products.

• Familiarity with telesales/call center environment.

• Proven leadership ability and knowledge of the wireless industry.

• Experience in developing and coaching a high performance team.

• Written verbal interpersonal and communication skills.

• Self-motivated and highly organized individual.

• Ability to work well independently and in a team environment.

• Business Sales success and experience.

• Willingness to travel.

Home office requirements:

This is a work-from-home role.

Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps. Wireless connections or DSL are not acceptable.

A dedicated quiet private workspace.

The ability to self-manage in a remote work environment including setup of company-provided ergonomic chair desk and computer equipment and ongoing proactive skilled and effective management of your home network and connections.

Demonstrated self-discipline time management skills resourcefulness and the ability to work collaboratively with leaders and on a team - all in a remote work environment.

If Verizon and this role sound like a fit for you we encourage you to apply even if you dont meet every even better qualification listed above.

Scheduled Weekly Hours

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career and in areas of your life outside of Verizon. From health and wellness benefit options including: medical dental vision short and long term disability basic life insurance supplemental life insurance AD&D insurance identity theft protection pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan up to 8 company paid holidays per year and up to 6 personal days per year paid parental leave adoption assistance and tuition assistance plus other incentives weve got you covered with our award-winning total rewards package. Depending on the role employees have the opportunity to receive compensation in the form of premium pay such as overtime shift differential holiday pay allowances etc. Newly hired employees receive up to 15 days of vacation per year which grows with additional service. For part-timers your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.