Manager HR Operations

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

What this job involves:

Standing at the forefront of service delivery.

As the person in charge you will manage the overall operations and establish effective working procedures for the group. This role demands efficient people and business management skills which you will exhibit by identifying the groups objectives and allotting resources to achieve optimal results and meet the companys goals. You will take the lead in managing and monitoring the different stages of the processes as well as facilitating discussions analyses and meetings with stakeholders.

Developing a dream team

Is people development your passion If so this job will be a perfect fit for you. Is people development your passion If so this job will be a perfect fit for this role you will lead a diverse group of Talent Acquisition teams across regions while creating a working environment that promotes collaboration performance and personal growth. Youll also play an essential role in boosting our talents career growth and employee retention through trainings and stable succession plans. Do you have a talent for inspiring others In this role you will be at the helm of all things concerning the teams welfare. You will help motivate the team and usher them into victory over difficult business decisions. Likewise you will serve as an important mediator who will settle rifts and arguments should conflicts arise.

Exceeding client expectations

Meetingor even exceedingclient expectation is a tall order and this is what we strive for each and every time. Weve gained a solid and positive reputation over the years as a customer-centric company and your job is to uphold that level of satisfaction. Youll maintain the consistency of our services by workingclosely with account leads and site teams to develop tailored and innovative solutions. Additionallyyoull take charge of the sitesfinancial operations targets process compliance and risk management.

Duties and Responsibilities:

Build a culture that fosters the values of Ethics Excellence and Team Work

Manage the group to ensure that service delivery standards are maintained

Be the single point of contact for employees on all operational issues

Conduct regular feedback and coaching sessions with each of your direct reports as well as run regular operations meetings

Monitor and assist with new hire training and nesting as well as the continued development and maintenance of policy and process documentation

Assist and support other leaders and solicit a team culture between your peers

Develop and maintain a collaborative relationship with all stakeholders

Provide recommendations for continuous improvement and lead the implementation of operational excellence programs

Manage retention of talent and keep attrition levels to acceptable standards

Provide reporting and data insights on group performance

Sounds like you To apply you need to be:

A proactive leader

Youll demonstrate a proactive and professional approach to customer service and stakeholder Youll demonstrate a proactive and professional approach to customer service and stakeholder engagement. Your experience in effectively training staff and promoting open and collaborative working relationships are also valued. Are you all out on trying new ideas and working with diverse teams If so then your can do attitude may just land you this role.

Goal-oriented and ambitious

Are you fluent in both written and spoken English Are you able to make impressive presentations Do you have entrepreneurial skills A yes means you can talk to us now as your strong communication skills will surely land you the job.

Skill and Experience Qualifications:

Minimum of four years of operations leadership and management

Experienced in handling multiple teams

Excellent verbal and written English communication skills

Advanced proficiency in computer functions within MS Office Suite

Strong administrative skills in organization and time management

Exceptional reporting analytics and presentation skills

Good understanding of knowledge management principles and procedures

Excellent interpersonal skills

Willing to work on shifting/rotating schedules

Experience in Recruitment Process Outsourcing

Experience in supporting US-based services is an advantage

Bachelors degree preferred

What we can do for you
At JLL we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program competitive pay and benefits package.

We will also require you to register in our career site: to capture your details in our system.

Apply today!

To ensure that you progress the soonest with your application please have basic pre-employment requirements ready (NBI clearance official transcript of records government IDs etc.).

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.