Records Management Specialist (FederalFOIA Experience Required) Onsite in Washington, DC (20024)

The ideal candidate has hands-on experience supporting federal records programs FOIA workflows and enterprise content and case management systems such as SharePoint and Salesforce.

Key Responsibilities

• Manage records lifecycle activities including creation maintenance retention and disposition in accordance with federal records management requirements
• Support Freedom of Information Act (FOIA) and Privacy Act (PA) request processing including intake tracking document retrieval coordination and response preparation
• Maintain organize and administer records within SharePoint and other enterprise content management systems
• Support Salesforce CRM system operations including data maintenance workflow support and reporting activities
• Assist in the development of FOIA and records management reports dashboards and compliance tracking metrics
• Support data governance initiatives to ensure accuracy accessibility and compliance of records and information assets
• Collaborate with legal compliance and program teams to ensure adherence to federal records retention and disclosure requirements
• Assist in developing and maintaining records management policies procedures and workflows
• Support system improvements and integrations across records management and CRM platforms
• Maintain records indexes compile reporting data and support structured information management processes
• Provide user support and guidance on records management systems workflows and processes
• Ensure deliverables are accurate complete and reviewed for consistency and quality
• Execute PowerShell scripts to support reporting data extraction and records management automation tasks

Required Qualifications

• High school diploma or equivalent required; associate or bachelors degree in Information Management Library Science Information Systems or related field preferred
• 3 years of experience in records management FOIA processing Privacy Act support or information governance
• Government experience required
• Experience supporting federal records management programs FOIA processes and compliance workflows
• Hands-on experience with:
  • Microsoft SharePoint (content management permissions and site administration)
  • Microsoft 365 environments
  • Salesforce CRM or similar enterprise case management systems
  • Records management or electronic content management systems
  • Reporting and data tracking tools
• Familiarity with FOIA and Privacy Act processes requirements and timelines
• Strong understanding of federal records retention policies and compliance standards
• Strong organizational skills with ability to manage multiple priorities in a deadline-driven environment
• Strong written communication documentation and proofreading skills
• Ability to maintain accuracy and consistency in structured records and reporting environments

Desired Qualifications

• Experience with PowerShell scripting or automation for reporting and records management tasks
• Experience supporting federal audits compliance reviews or legal discovery processes
• Familiarity with electronic records management systems (ERMS)
• Advanced Salesforce experience including workflow configuration or reporting
• Experience supporting data governance or information governance programs in enterprise environments
• Exposure to federal compliance frameworks such as NIST FISMA or Privacy Act implementation support