Senior Service Mapping Consultant

We are currently looking for Senior Service Mapping Consultant  for our Qatar operations

Required Qualifications & Skills

• Bachelors degree in Computer Science Information Systems or related field (or equivalent work experience).
• Hands-on experience with ITSM platforms (preferably ServiceNow Discovery and Service Mapping).
• Strong understanding of CMDB structure CI classes and relationships.
• Knowledge of infrastructure technologies (servers databases networks cloud platforms).
• Experience troubleshooting discovery probes patterns and integrations.
• Ability to analyze complex service dependencies and present clear visual service maps.
• Strong problem-solving skills with attention to detail.
• Excellent communication and collaboration skills.

Key Responsibilities

• Configure manage and maintain Service Mapping and Discovery tools within the ITSM platform.
• Create and maintain service maps to ensure accurate relationships between applications services and infrastructure.
• Collaborate with IT application and infrastructure teams to gather requirements for service mapping.
• Continuously refine and improve service mapping processes to increase data accuracy and completeness.
• Monitor and troubleshoot issues related to discovery patterns probes and credentials.
• Ensure compliance with governance standards and data quality for CMDB (Configuration Management Database).
• Provide support during incident and problem investigations by leveraging service maps for impact analysis.
• Develop and maintain documentation for service mapping processes workflows and best practices.
• Conduct training or knowledge-sharing sessions with stakeholders on the use of service maps.
• Stay updated with ITSM and service mapping trends tools and best practices.

Joining time frame: 2 weeks (maximum 1 month)

Remote Work :

No

Employment Type :

Full-time