Care Coordinator

The Care Coordinator is central to the smooth running of the business managing the scheduling of all care visits to ensure efficiency compliance and exceptional service delivery. By coordinating care professionals effectively responding quickly to changes and maintaining accurate schedules the role supports operational stability and contributes directly to client satisfaction and staff retention

The Role

• Understand and build effective and efficient schedules around our Clients and Care Professionals working with the Management team.
• Ensure future schedules are prepared considering travel time holidays training
• Support with recording the sick absence and the changes to the schedules.
• To have the ability to problem solve to cover visits quickly.
• Populate and support the introduction process.
• Ensure client schedules are matched to their needs with the same Care Professional and the same times each week where possible.
• Work with the Management team to ensure sufficient current and future staffing levels are met with knowledge of availability to support Business growth.
• Support the Finance team with invoicing and payroll.
• Dealing with daily reconciliation of discrepancies.
• Ensure templates are at 95% and over.
• Support to the Management team with Care Professionals schedules and holidays.
• Transferring data into electronic systems.
• Support to the Management team for Client requests.
• Carry out any other duties deemed necessary for the successful operation of the business.
• Participate in the On-Call Rota including weekend coverage to provide responsive support to Clients and the care team.
• Answer telephone calls professionally actioning and resolving messages promptly.
• Maintain effective communication and working relationships with all stakeholders including Care Professionals Clients families and external partners.
• Champion the Home Instead ethos and business model upholding company standards and values.
• Ensure compliance with Equality Diversity and Equal Opportunities policies in both employment and service delivery.

Essential criteria

• Experience of working in a scheduling role within a home care or other relevant environment such as logistics. 
• Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.
• Highly resilient.
• Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
• Team player.
• Excellent communication skills.
• Excellent attention to detail with the ability to multi-task.
• Logical and analytical with the ability to work on own initiative and meet deadlines.

Additional Information :

Requirements:

• Clear DBS (Disclosure and Barring Service) check.
• Full driving license and daily access to a car.
• Confident in using a variety of digital systems and technology.
• Strong understanding of confidentiality and current care legislation.
• A team player who takes ownership and demonstrates accountability.

The Care Coordinator will be required to participate in the weekend rota and weekday on-call duties.

Salary: 27000 - 29000 per annum dependent on experience

We encourage applications from all sections of the community as we want to reflect the local area in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.

This role is subject to DBS enhanced disclosure.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early. 

Remote Work :

No

Employment Type :

Full-time