Field Coverage Representative, Inside Sales

Abbvies Inside Sales Team is a professional team of sales personnel that supports Field Sales operational and Marketing initiatives utilizing a set of approved best practices job aides and quality metrics to build lasting relationships with Healthcare Practices across the nation. 

Our team is searching for high energy self-motivated dynamic individuals wishing to join a team environment that values individual achievement in a quota driven/incentivized role.  Candidates must be able to work in a fast-paced environment with a continued focus on utilizing phone and in-person channels to create nurture and expand relationships with healthcare professionals to achieve brand objectives. 

Successful candidates will possess strong verbal communication skills be highly organized flexible self-starter and can articulate value on a consistent basis to foster growth of an expanding customer base through creating positive customer interactions and lasting relationships. 

Core duties include:

• In-person as well as virtual vacancy coverage for field sales vacancies
• Ability to use sales techniques to ensure positive results to a highly targeted assigned list of healthcare professionals to offer product education cost and access information samples literature and resources including program recruitment and follow up conversations
• Facilitate account management skills (pre-call planning field resource coordination; close support customer education and resource needs reporting)
• Ability to create rapport network build and maintain productive business relationships in person and by phone
• Demonstrate clinical technical and presentation skills
• Identify prioritize and drive opportunities to create access programs and processes that drive product demand
• Engage targeted healthcare professionals in in-depth informational/promotional communications in accordance with policies and procedures set by the program
• Verify and complete required data entry including details of the interaction and any follow through actions in accordance with policies and procedures ensuring data integrity
• Profile and manage targeted list of healthcare professionals and provide value-added benefits to grow product volume
• Manage daily sales call activity to optimize time and maximize the achievement of sales and market share objectives
• Listen and respond appropriately to customer questions and needs ensuring acceptance of or agreement with a call plan objective
• Maintain the required product expertise including competitive product knowledge
• Demonstrate thorough knowledge of products and ensure clear concise and accurate communication of product information with target audiences using proper medical terminology within Compliance guidelines
• Successfully complete all product and Compliance training (self-study testing field work and classroom training or electronically) and meet training expectations to service customers within the parameters of the program
• Demonstrate effectiveness working independently and in a team environment
• Meet and exceed established call volume metrics and sales attainment successfully leading to executable activity
• Establish grow and retain relationships with an expanding group of healthcare professionals from all levels including office staff Medical Assistants nurses and doctors
• Process customer requests related to product samples and resources in a timely accurate and professional manner
• Display ability to thoroughly answer questions related to process of securing product samples and literature including mandatory signatures required to execute delivery
• Provide information pertaining to additional sources of information regarding products such as referral to websites programs or other appropriate Abbvie resource
• Project a professional company image through all personal and phone interactions with customers and internal partners
• Display a positive attitude and customer focus provide timely resolution for all customer issues concerns and/or questions
• Be able to manage call activity and messaging with AbbVie approved best practices and compliance regulations
• Maintain training and resource material keeping current with updates Program Manager
• Effective and timely communication with the Inside Sales Manager
• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)
• Mentor and coach less experienced Inside Sales Representatives
• Assist the team manager when unavailable with escalations and complex issue management

Qualifications :

Travel

• Up to 50-70% travel for in field vacancy coverage national conferences and training. Requires flexibility to adapt to occasional changes in travel plans and schedules.

Education and/or experience

• Bachelors degree or equivalent experience
• Minimum of one year of relevant sales experience is required
• The ideal candidate will have a background in direct selling with a proven sales track record
• The candidate is required to have a proven track record of exceeding sales targets in an environment incentivized by established goals and metrics
• The ability to work independently highly organized and superior communication skills
• Experience in the healthcare industry involving interaction with physicians and office staff preferred

Desired knowledge

• Skills and abilities of clinical techniques and understanding of medical terminology
• Knowledge of medical device pharmaceutical or related field
• Skills demonstrating professional phone etiquette
• Ability to use Microsoft Office Outlook MS Word Excel PowerPoint
• Knowledge of Salesforce preferred

Additional skills

• Clinically oriented able to easily pronounce medical terms and engage with key targets in person and by phone within territory to successfully increase prescription knowledge and adherence where clinically appropriate
• Ability to learn assimilate information into practice to follow established mandatory best practices including but not limited to
  • Daily activity goals metrics
  • Expedient usage of database and other core tools
  • Maintaining strict quality control standards and performance monitoring
  • Providing input on quality of calls job aids and targeted opportunities for ongoing improvement of daily output
  • Follow established escalation pathways identifying parties within AbbVie that are required for issue resolution
  • Partner with field sales operations and marketing to further identify methods to improve effectiveness

Additional Information :

AbbVie is an equal opportunity employer and is committed to operating with integrity driving innovation transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more visit  & Puerto Rico applicants seeking a reasonable accommodation click here to learn more:

Work :

No

Employment Type :

Full-time