Technical Specialist

Key Responsibilities

Serve as the primary onsite point of contact for all security system-related issues

Diagnose and troubleshoot issues across multiple systems including:

o Card readers

o Access control panels

o Turnstiles

o CCTV cameras

o Intercom systems

o Other integrated security devices

Perform basic repairs and preventative maintenance including:

o Hardware adjustments

o System resets

o Support for firmware updates and upgrades (execution led by Systems/Tech team)

Monitor and review incoming service tickets

Assess issues and determine whether they can be resolved onsite or require escalation

Escalate complex or unresolved issues to appropriate internal teams or vendors

Track issues through to full resolution ensuring closure and documentation

Maintain accurate service logs including actions taken and outcomes

Performance Metrics

Response time to service requests

Time to resolution

Frequency of recurring device failures

Ticket volume backlog and status tracking

Deliverables

Completed and closed service tickets

Detailed service logs

Regular performance reports

Issue trend and root cause summaries

Service Expectations

Provide onsite support during assigned working hours

Maintain clear and timely communication with stakeholders

Escalate unresolved issues promptly

Minimize operational disruption during maintenance and repairs

Qualifications & Skills

Experience with physical security systems (access control CCTV intercoms etc.)

Strong troubleshooting and diagnostic skills

Basic understanding of networking and system integrations

Ability to perform minor hardware repairs and maintenance

Strong organizational and documentation skills

Effective communication and coordination abilities

Assumptions

Access to required systems tools and physical locations will be provided

Necessary tools and spare parts are available onsite

Vendor and advanced technical support is available for escalations

With over 80 years of protecting the things that matter weve seen more than most. Thats why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide.

See a different world.

Securitas is committed to diversity equity inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race color religion age sex sexual orientation gender identity national origin disability status as a protected veteran or any other applicable legally protected characteristic.

#AF-PSIL