Lead WIM Investigator II, Enterprise Protection Program, Workplace Incident Management
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Job Location:
Irvine, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
The Workplace Incident Management (WIM) Team is searching for a Lead WIM Investigator II to join the this role you will oversee incident response for the Americas (AMER) Region. This position is an individual contributor and will report to the Regional WIM Manager AMER Region. The Lead WIM Investigator II is responsible for the day-to-day management of workplace incidents involving persons exhibiting inappropriate concerning or threatening behavior. To accomplish this the Lead WIM Investigator II will lead multi-disciplinary teams comprised of cross-functional stakeholders (e.g. Human Resources Employee Relations Legal) and security partners (e.g. site security intelligence analysts) to assess the behavior investigate actions and implement the appropriate protective measures to resolve the concern while appropriately supporting persons involved.
To be successful in this role you must have experience in Behavioral Threat Assessment and Management (BTAM) Investigations Incident Management Security Operations or Law Enforcement. The ideal candidate must have a passion for helping people; is a self-starter and a creative problem-solver; possess strong analytical skills; demonstrates high judgment during high stress situations; must be an excellent oral and written communicator; and have a high degree of integrity.
Key job responsibilities
Build and maintain collaborative partnerships with cross-functional stakeholders (e.g. Human Resources Employee Relations Legal) and security partners (site security intelligence analysts).
Serve as the key liaison for global regional and local security teams.
Perform comprehensive threat assessments or investigations into workplace incidents involving internal or external persons exhibiting inappropriate abusive or threatening behavior.
Organize prioritize and investigate multiple incidents concurrently as part of a caseload with overlapping deadlines and changing priorities.
Conduct interviews of impacted employees witnesses and/or persons of interest utilizing interviewing techniques.
Analyze CCTV video access control systems and other data collection capabilities in response to incidents in order to identify behaviors root causes locations potential evidence and/or person(s) involved.
Use Microsoft and Adobe products to include a cloud-based case management system for documentation of threat assessment or investigation.
Deliver detailed well-organized factual and timely investigative information reports assessments and presentations for internal customers and stakeholders related to workplace incidents.
Document report and appropriately escalate risks threats or issues to internal or external stakeholders and law enforcement agencies as required by applicable laws.
About the team
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why Amazon Security
At Amazon security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazons products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud devices retail entertainment healthcare operations and physical stores.
Inclusive Team Culture
In Amazon Security its in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas perspectives and voices.
Training & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing training and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve.
- Experience in Incident Management Threat Management Corporate Investigations Law Enforcement Security Operations Crisis Management or a related field that involves conducting threat assessments workplace investigations and/or incident response
- 5 years of high-volume high-intensity environment such as a security operations center event security call center or crisis management/emergency response center experience
- Bachelors degree or equivalent
- Experience in identifying security issues and risks and developing mitigation plans
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
To be successful in this role you must have experience in Behavioral Threat Assessment and Management (BTAM) Investigations Incident Management Security Operations or Law Enforcement. The ideal candidate must have a passion for helping people; is a self-starter and a creative problem-solver; possess strong analytical skills; demonstrates high judgment during high stress situations; must be an excellent oral and written communicator; and have a high degree of integrity.
Key job responsibilities
Build and maintain collaborative partnerships with cross-functional stakeholders (e.g. Human Resources Employee Relations Legal) and security partners (site security intelligence analysts).
Serve as the key liaison for global regional and local security teams.
Perform comprehensive threat assessments or investigations into workplace incidents involving internal or external persons exhibiting inappropriate abusive or threatening behavior.
Organize prioritize and investigate multiple incidents concurrently as part of a caseload with overlapping deadlines and changing priorities.
Conduct interviews of impacted employees witnesses and/or persons of interest utilizing interviewing techniques.
Analyze CCTV video access control systems and other data collection capabilities in response to incidents in order to identify behaviors root causes locations potential evidence and/or person(s) involved.
Use Microsoft and Adobe products to include a cloud-based case management system for documentation of threat assessment or investigation.
Deliver detailed well-organized factual and timely investigative information reports assessments and presentations for internal customers and stakeholders related to workplace incidents.
Document report and appropriately escalate risks threats or issues to internal or external stakeholders and law enforcement agencies as required by applicable laws.
About the team
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why Amazon Security
At Amazon security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazons products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud devices retail entertainment healthcare operations and physical stores.
Inclusive Team Culture
In Amazon Security its in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas perspectives and voices.
Training & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing training and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve.
- Experience in Incident Management Threat Management Corporate Investigations Law Enforcement Security Operations Crisis Management or a related field that involves conducting threat assessments workplace investigations and/or incident response
- 5 years of high-volume high-intensity environment such as a security operations center event security call center or crisis management/emergency response center experience
- Bachelors degree or equivalent
- Experience in identifying security issues and risks and developing mitigation plans
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA Irvine - 74400.00 - 130100.00 USD annually
About Company
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