Recognition Program Specialist

You are as unique as your background experience and point of view. Here youll be encouraged empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day youll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals families and communities around the world.

Job Description:

About the role:

Join our Rewards & Recognition team and drive the success of industry-leading recognition programs that motivate and reward our field advisors and leaders. As a Recognition Program Specialist youll be the go-to expert for complex program administration analytics and process improvements making a direct impact on advisor engagement and business results. Youll work collaboratively with field leaders vendors and cross-functional teams in a dynamic fast-paced environment where your problem-solving skills and attention to detail truly matter.

What will you do

• Drive end-to-end delivery and administration of complex SLFD recognition programs while maintaining regulatory compliance and internal controls
• Serve as the subject matter expert for field leaders and stakeholders resolving complex cases and providing strategic recommendations
• Develop analyze and audit program data and performance metrics to identify trends ensure accuracy and support continuous improvement
• Lead process improvement initiatives from concept to implementation managing change across teams and stakeholders
• Mentor team members and provide coaching to build competencies while overseeing project delivery and task management systems

What do you need to succeed

• 3 to 5 years of experience supporting advisors
• Advanced proficiency in MS Office Excel (Pivot tables V-look ups Macros) Word PowerPoint SharePoint and experience with data analysis and reporting
• Demonstrated ability to manage complex projects with multiple workstreams and competing priorities in ambiguous situations
• Strong collaboration negotiation and communication skills across diverse stakeholder groups and organizational levels
• Strategic problem-solver who synthesizes information quickly thinks creatively and delivers actionable solutions
• Results-oriented with sound business judgment and the ability to balance process compliance with operational efficiency

Preferred Skills:

• University degree
• Working knowledge of Sun Life Financial Distribution model
• Experience dealing with the SLFD advisors and field leaders
• Knowledge of the advisors commission structure and agreements
• Proficiency with Adobe Creative Suite

Unique Requirements:

• Overtime will be required during peak and other periods as required (month-end year-end)

Whats in it for you

• Hybrid work environment
• A friendly collaborative and inclusive culture
• 15 vacation days per year
• Flexible Benefits from the day you join to meet the needs of you and your family
• Pension stock and savings programs to help build and enhance your future financial security
• The opportunity to move along a variety of career paths with amazing networking potential
• Access to our Global Learning Centre available 24/7 for your learning needs
• Wellness programs that support the three pillars of your health mental physical and financial

Recent Awards:

• We are honoured to be recognized as aand 2025 Best Workplaces in Canada by Great Place to Work Canada
• Great Place to Work list for Best Workplaces for #HybridWork 2022
• Great Place to Work list for Best Workplaces for Professional Development in Canada 2022
• Named Best Places to Work by Glassdoor 2021 and 2023

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other addition to Base Pay eligible Sun Life employees participate in various incentive plans payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing screening interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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