The Services Technician will be responsible for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction maximizes customer retention and increases profitability.
Grow with us- Your Responsibilities & Tasks:
Provide service and customer support during field and inhouse visits or dispatches
Manage all on site installation repair maintenance and test tasks
Diagnose errors or technical problems and determine proper solutions
Produce timely and detailed service reports
Ensure the timely and correct documentation of processes
Operate vehicle in a safely manner and use field automation systems
Follow all companys filed procedures and protocols
Cooperate with technical team and share information across the organization
Comprehend customer requirements and make appropriate recommendations / briefings
Contact customers concerning processes of the customer file
Build positive relationships with customers
What will convince us- Qualification & Skills:
Technical degree in electronic electricity mechatronics electromechanics or similar.
Minimum 2 years of proven field service experience (Experience in the pharmaceutical food or biopharmaceutical industry is desirable).
Ability to troubleshoot test repair and service technical equipment
Experience in measuring instruments laboratory calibrations knowledge of GMP standards and IQ/OQ qualification is desirable.
Ability to work flexible shifts and to adapt to changing work schedules
High customer orientation
Team spirit
Familiarity with mobile tools and applications
Languages: Spanish and Intermediate English
About Sartorius
Sartorius is part of the solution in the fight against cancer dementia and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application. Experience:
IC
The Services Technician will be responsible for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction maximizes customer retention and increases profitability.Grow with us- Your Responsibilities & Tasks:Provide service and custom...
The Services Technician will be responsible for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction maximizes customer retention and increases profitability.
Grow with us- Your Responsibilities & Tasks:
Provide service and customer support during field and inhouse visits or dispatches
Manage all on site installation repair maintenance and test tasks
Diagnose errors or technical problems and determine proper solutions
Produce timely and detailed service reports
Ensure the timely and correct documentation of processes
Operate vehicle in a safely manner and use field automation systems
Follow all companys filed procedures and protocols
Cooperate with technical team and share information across the organization
Comprehend customer requirements and make appropriate recommendations / briefings
Contact customers concerning processes of the customer file
Build positive relationships with customers
What will convince us- Qualification & Skills:
Technical degree in electronic electricity mechatronics electromechanics or similar.
Minimum 2 years of proven field service experience (Experience in the pharmaceutical food or biopharmaceutical industry is desirable).
Ability to troubleshoot test repair and service technical equipment
Experience in measuring instruments laboratory calibrations knowledge of GMP standards and IQ/OQ qualification is desirable.
Ability to work flexible shifts and to adapt to changing work schedules
High customer orientation
Team spirit
Familiarity with mobile tools and applications
Languages: Spanish and Intermediate English
About Sartorius
Sartorius is part of the solution in the fight against cancer dementia and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application. Experience:
Sartorius offers solutions for the biopharmaceutical industry and laboratories, from drug discovery and development to production platforms for biomanufacturing.