Program Manager Data & AI, Service Delivery Manager

Job Description:

Our DXC Analytics and Engineering services empower customers to use data design thinking and agile software development to embrace and overcome the most complex operational and technological challenges. At DXC you will join a team that provides best-in-class analytics and AI platform solutions a culture of design thinking and Motivational UX a trademarked approach to innovation.

We are seeking a highly experienced Program Manager Data & AI who will also serve as a Principal Service Delivery Manager for Business and Sustain Analytics leading complex analytics-driven programs and ensuring end-to-end service delivery excellence. This role is responsible for overseeing Data & AI initiatives managing transitions ensuring operational performance and driving continuous improvement across analytics services.

The ideal candidate will demonstrate strong leadership capabilities experience managing teams of 7 or more direct reports and possess intermediate to advanced English proficiency to effectively collaborate with global stakeholders.

What youll do:

• Lead and manage end-to-end program delivery for Data & AI and Business Analytics initiatives ensuring alignment with strategic objectives.
• Oversee service delivery operations ensuring quality performance and continuous improvement across sustain analytics services.
• Drive transition activities including knowledge transfer onboarding and stabilization of new services.
• Manage and mentor a team of 7 professionals promoting a high-performance and collaborative culture.
• Act as the primary stakeholder interface providing executive updates risk management strategies and mitigation plans.
• Ensure adherence to organizational standards governance frameworks and service level agreements (SLAs).
• Monitor program financials resource allocation and capacity planning.
• Identify opportunities for innovation automation and optimization leveraging Data & AI capabilities.

Who you are:

• Manage a team responsible for package software application development.
• Coordinate project execution and allocate resources efficiently.
• Collaborate with senior management to define departmental goals and strategies.
• Ensure the timely delivery of software solutions.
• Provide technical guidance and mentorship to team members.
• Oversee quality control processes and ensure adherence to coding standards.
• Facilitate collaboration across cross-functional teams and departments.
• Proactively identify and address project risks issues and dependencies.

Required Qualifications:

• Bachelors degree in Computer Science Information Technology Business Administration or a related field or equivalent combination of education and experience.
• Typically 7 years of relevant industry experience including at least 3 years in a similar leadership role within software engineering or project management.
• Proven experience managing software development projects and service delivery operations.
• Demonstrated experience leading teams of 7 or more direct reports.
• Proficiency in one or more programming languages and development methodologies.
• Strong knowledge of package applications and enterprise systems.
• Experience in Business Analytics Sustain Analytics and Transition Management.
• Intermediate to advanced English proficiency (written and verbal).
• Excellent leadership communication and stakeholder management skills.

Preferred Qualifications:

• Advanced degree in a relevant field (e.g. Masters MBA).
• Relevant certifications such as PMP cloud certifications or advanced technical credentials.
• Experience working in global and multi-regional environments.
• Familiarity with Agile ITIL or similar frameworks.

Key Competencies:

• Leadership & Team Management
• Strategic Thinking & Execution
• Stakeholder Engagement & Communication
• Analytical & Problem-Solving Skills
• Results Orientation & Accountability
• Continuous Improvement & Innovation

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

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