Deskside Technician – End User Computing

Deskside Technician End User Computing (EUC)

Venlo Netherlands Full-time
Schedule: 8-hour shifts

About the Role

We are seeking a skilled Deskside Technician End User Computing (EUC) to provide on-site technical support across corporate environments.

In this role you will be responsible for troubleshooting maintaining and supporting end-user devices and systems ensuring a seamless user experience and adherence to service level agreements (SLAs). You will act as a key point of contact between users IT teams and business units to resolve technical issues efficiently.

What Youll Do

You will:

• Provide on-site technical support to end users in line with SLAs
• Troubleshoot and resolve hardware and software incidents
• Install upgrade and maintain desktops laptops monitors and peripherals
• Support network connectivity (LAN/WAN access printers file services)
• Configure and maintain network printers and scanners (including TCP/IP setup)
• Deliver break/fix support for end-user devices and non-warranty assets
• Support and configure mobile devices and mobile computing platforms
• Perform preventative maintenance to reduce recurring issues
• Provide VIP support for senior stakeholders and specialized equipment
• Manage printer configurations and queues based on requests
• Track incidents and service requests using ticketing systems
• Communicate effectively with both technical and non-technical users

What Were Looking For

• 35 years of experience in End User Computing (EUC) or deskside support
• Strong experience with Windows environments (Windows 7/10)
• Hands-on experience with device installation configuration and troubleshooting
• Knowledge of imaging tools (e.g. Ghost MDT)
• Experience with data backup and recovery tools (e.g. USMT)
• Understanding of network configuration and connectivity
• Experience supporting enterprise-level IT environments
• Strong problem-solving and communication skills
• Ability to work independently and manage multiple tasks

Key Skills

• Hardware & software troubleshooting
• Windows deployment & migration
• Network & printer configuration
• Mobile device support
• Incident & problem management
• Customer-focused service delivery

Work Environment

This is a hands-on on-site role within a corporate IT environment. You will interact directly with end users providing high-quality support and ensuring minimal disruption to business operations.