Technical Analyst Support
Share
Job Location:
Monthly Salary:
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Are you a problem solver who enjoys troubleshooting investigations If you are a recent graduate looking to start your career in IT this is an incredible opportunity to excel in an exciting fast-paced arena!
As a global leader were looking for a Technical Solution Analyst I to drive success as part of our International Support team. Join us and create the future.
What you will do:
You will work in a team environment to provide functional and technical expertise to our clients
Provide incident resolution and application maintenance
Perform troubleshooting investigations in front- and backend applications
Communicate effectively to clients and internal stakeholders
Document notes activities resolutions and other knowledge articles throughout the lifecycle of an investigation
Prioritize work based on severity and urgency
Travel up to 20%
Participate in on-call rotation as needed
Willing to work from the Agadir office 5 days per week
Required Experience
A Bachelors degree in IT Healthcare or related field or equivalent relevant experience
Strong in SQL
Fluent English
#LI-Onsite
Responsibilities
As an Associate Support Engineer you will be the technical interface to customers Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation recommended maintenance and use of Oracle products. Your primary task will be to provide level one support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means).
Qualifications
Career Level - IC1
Required Experience:
IC
About Company
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when eve ... View more
