IT Desktop Support Technician

Charlotte County Airport Authority (CCAA) is currently accepting applications for the full-time non-exempt position of Desktop Support Technician at Punta Gorda Airport (PGD). Come join our team and enjoy a great work culture and excellent benefits package including $0 cost to employee Medical Dental and Vision plans cost-free employee health centers over 16% combined employer contribution to pension and/or investment plans accrued paid time off longevity bonuses and more!

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel classified in this job title.

SUMMARY

Under the direction of the IT Manager the Desktop Support Technician ensures proper computer operation so end users can efficiently perform business tasks. Responsibilities include receiving prioritizing documenting and actively resolving help requests. Resolution may involve diagnostic tools and hands-on assistance at the desktop level. The technician also supports and maintains in-house technology and IT assets including installing configuring diagnosing repairing and upgrading corporate hardware and equipment for optimal performance.

DUTIES AND RESPONSIBILITIES

• Field incoming help requests from end users via phone and email courteously. Documenting all pertinent end user identification information and nature of problem or issue in the specified tracking software.
• Provide off-hour/on-call support for critical business issues.
• Prioritize and schedule issues; escalate when necessary to the appropriate technician.
• Perform hardware-level fixes including software installations upgrades hardware implementation file backups and system/application configuration
• Administer and support telecom data wireless and cell phone systems.
• Conduct preventative maintenance including workstation printer and peripheral checks and cleaning.
• Test solutions to ensure problems are adequately resolved; perform post-resolution follow-ups.
• Develop help sheets and frequently asked questions lists for end users and documentation of IT technical procedures.
• Maintain an internal knowledge base for IT procedures and installations.
• Liaise with and provide training and support to end users and staff on equipment operation.
• Maintain an inventory of PCs printers laptops monitors and other IT/networking equipment.
• Liaise with third-party vendors and support teams when necessary.
• Recommend schedule and perform hardware and peripheral equipment improvements upgrades and repairs.
• Perform other duties as assigned or required.

MINIMUM JOB REQUIREMENTS

• High School Diploma.
• Minimum 1 year of IT support experience.
• Minimum certification CompTIA A or Network
• Or an equivalent combination of education and experience.
• Valid Florida Drivers License

KNOWLEDGE SKILLS AND ABILITIES REQUIRED

• Strong proficiency in Microsoft Office Windows Operating Systems PC hardware printers and wireless systems.
• Knowledge of IT practices and processes.
• Ability to learn and document technical procedures.
• Effective interpersonal and relationship-building skills.
• Strong written and oral communication abilities.
• Ability to present technical concepts in user-friendly language.
• Understanding of organizational goals and objectives.
• Self-motivated detail-oriented and analytical problem-solving abilities.
• Experience in a collaborative team-oriented environment with a customer service focus.

WORKING CONDITIONS AND PHYSICAL EFFORT

• Good visual acuity to work inside under artificial lighting and in bright sunlight
• Able to sit for most of the day
• Able to lift up-to 50 pounds
• This position is in-office.

Equal Opportunity Employment

The Charlotte County Airport Authority (CCAA) is an equal opportunity employer. We do not discriminate based on race color national origin sex (including pregnancy gender identity and sexual orientation) religion veteran status age disability or genetic information.

The Charlotte County Airport Authority is a Veterans Preference employer; eligible veterans are encouraged to apply in accordance with Florida law (Section 295 Florida Statutes). CCAA is also proud to be a Tobacco-Free/Drug-Free Workplace.

Reasonable Accommodation Statement

The Charlotte County Airport Authority (CCAA) is committed to providing reasonable accommodations to individuals with disabilities during the application interview and employment processes in compliance with federal and state laws.

If you require a reasonable accommodation to participate in any part of the employment process including the application or interview or to perform essential job functions please contact Human Resources at .

Required Experience:

IC