Chief Compliance and Operations Officer

CHIEF COMPLIANCE AND OPERATIONS OFFICER

ORGANIZATION:

• The Arc Los Angeles and Orange Counties is a 501(c)(3) nonprofit organization dedicated to serving adults from age 19 to seniors with intellectual and developmental disabilities across Los Angeles and Orange Counties. The Arc has a proven record of providing high quality engaging community-based programs since 1956.

Our Mission: We empower individuals with intellectual and developmental disabilities and their families to build person-centered life skills access opportunities and belong.

Our Vision: We envision a community where people with disabilities truly belong and thrive.

POSITION:

• The Chief Compliance and Operations Officer (CCOO) is a results-oriented executive position that directs the success and growth of The Arcs array of programs staff and mission-driven impact. This executive will have a results-oriented record of achievement and an aptitude for spearheading sustainable organizational and operational change. They think and act at the strategic level in directing organizational programs envisioning and recommending program development and reporting quantitative and qualitative outcomes. The CCOO is an exempt position and reports to the Chief Executive Officer (CEO).

RESPONSIBILITIES:

Leadership and Oversight:

1. Leadership and oversight of The Arcs team of more than 60 employees across all programs. Facili-tate expansion and execution of its mission. Evaluate program effectiveness and address issues necessary to obtain desired outcomes towards the goal of continuous quality improvement.
2. Lead oversee and support The Arcs team of Directors of Programs individual program leaders and support staff to build a diverse workforce as well as strong management and operational teams by making decisions taking actions and allocating resources that are supportive of the agencys mission and strategic plans
3. Coach and direct staff development and training initiatives to enhance employee performance engagement and organizational effectiveness. Provide leadership coaching and support to foster professional growth build strong teams and promote a culture of continuous learning.
4. Lead inclusive parent engagement activities that build strong collaborative partnerships between families and the organization. Develop and implement strategies such as hosting parent workshops facilitating family advisory groups and organizing community events to encourage meaningful participation.
5. The CCOO will regularly evaluate staff address performance issues provide feedback and coaching and cultivate a standard of excellence among the team.
6. Along with the Executive Leadership team the CCOO will increase the visibility of The Arc in the communities we serve. Develop strengthen and maintain positive working relationships with both internal and external stakeholders.

Compliance and Standards:

1. Oversee the facilitation of the agencys CARF Accreditation and maintain a working knowledge of accreditation standards as well as the regulatory and contractual requirements of the agency and its programs.
2. Ensure full compliance with California Department of Community Care Licensing standards by implementing and maintaining policies procedures and practices that meet all regulatory requirements.
3. Ensure full compliance with all California Regional Center standards and reporting requirements. Serve as the primary liaison with Regional Center representatives coordinating audits responding to inquiries and ensuring transparency and accountability in all reporting processes.
4. Develop update and implement staff and program policies and procedures and monitor their administration to ensure efficiency in operations.
5. Work closely with The Arcs HR consultant to ensure all employee standards are met.

Financial Expectations Fundraising and Communications:

1. In partnership with the CEO and CFO develop and oversee a budget of $3M with the intent to grow revenues annually.
2. Work closely with the CFO and the Accounting Department to ensure that programs continuously operate within fiscal goals and constraints.
3. Begin to build partnerships in new markets establishing relationships with funders and community leaders. Use external presence and relationships to garner new opportunities.
4. Lead and oversee The Arcs Programs and Services Committee and any related sub committees.

Strategic Planning and New Business

1. Assist in the development and implementation of strategic plans to ensure organizational goals are met while maintaining and advancing the health and stability of the organization.
2. Must have the vision and courage to break new ground expand programs and serve new communities to support organizational growth and serve more individuals.
3. Act as an external presence that publishes and communicates program results with an emphasis on the successes of the organization.

KEY COMPETENCIES NEEDED:

• Change Leadership - The ability to guide individuals and organizations through change by setting a clear vision fostering adaptability and ensuring smooth transitions. This involves anticipating challenges gaining buy-in and sustaining momentum while minimizing disruption.
• Communication and Influence -The skill of conveying ideas clearly and effectively while inspiring persuading and building trust with others. It includes active listening tailoring messages to different audiences and motivating stakeholders into action.
• Critical Thinking and Decision Making - The capacity to analyze information objectively evaluate options and make sound timely decisions. It involves problem-solving assessing risks and impacts and using logic and data to drive effective outcomes.
• Project Oversight - The ability to plan organize and execute projects from initiation to completion within defined timelines and resources. It includes setting goals enforcing budgets coordinating teams and ensuring deliverables meet expectations.
• Teambuilding and Development - The skill of creating strengthening and developing high-performing teams by fostering collaboration trust and accountability. It involves coaching individuals leveraging strengths and supporting professional growth to achieve shared goals.
• Time Management and Organization - The ability to effectively prioritize tasks maximize time and maintain organized systems to meet deadlines. It includes balancing multiple responsibilities while maintaining productivity and quality.
• Integrity and Ethical Judgment - A commitment to honesty transparency and ethical behavior in all actions and decisions. It involves doing the right thing even in difficult situations and building trust with others.
• Accountability - The willingness to take ownership of responsibilities actions and outcomes. It includes following through on commitments being answerable for results and proactively addressing challenges or mistakes.
• Quality Assurance - The ability to establish monitor and continuously improve program standards to ensure high-quality outcomes. Involves implementing evaluation processes identifying gaps and driving ongoing enhancements to ensure quality services.

QUALIFICATIONS:

The CCOO will be thoroughly committed to The Arcs mission and vision. All candidates should have proven leadership coaching and relationship experience. Concrete demonstrable experience and other qualifications include:

• Advanced degree with at least 8 years of senior management experience within the non-profit arena with a demonstrated experience designing and implementing innovative programs and facilitating funding proposals and budget creation.
• Excellence in organizational leadership with the ability to coach staff oversee and develop high-performance teams and set and achieve strategic objectives.
• Excellent organizational and interpersonal skills including the ability to resolve disputes and ob-serve confidentiality exercising tact in dealing with sensitive nuanced and confidential issues and situations.
• A leadership style characterized by openness trust collegiality and creativity with the capacity to continue providing effective leadership adjusting when confronted with conflict crisis or shifting goals.
• An adaptable multi-tasker with the ability to control and move forward on several priorities simul-taneously.
• Adept at leading team and supervisory meetings and engaging staff to achieve high levels of per-formance.