IT Support Analyst Denver, CO

The successful candidate for this role will reside within reasonable daily commuting distance from the downtown Denver CO area.

AC Disaster Consulting (ACDC) offers full-spectrum emergency management services to public and private clients. Our experienced professionals have been a part of the growth and modernization of emergency management for nearly 30 years proudly supporting programs for some of the most challenging natural disasters and catastrophic events under our mission of staying competent caring and connected.

MISSION

Driven by compassion. Defined by expertise. Strengthened by collaboration. We empower communities to improve disaster outcomes and build lasting resilience.

VISION

In the true spirit of emergency management ACDC seeks to solve crises both for the communities and individuals affected by disasters as well as for the clients we serve. Our team brings a whole community approach compassionate guidance and decades of hands-on experience to best embody our core values: competent caring and connected.

The position will be guided by ACDCs Corporate Values Platform in all activities.

Position Summary:

• Job Title: IT Support Analyst

• Full Time or Part Time: Full Time
• Exempt/Non-Exempt: Non-Exempt
• Temporary/Seasonal/Regular: Regular
• Hourly/Salary: Hourly
• Compensation: $30-35
• Travel/Location: Hybrid work-from-home with 2-3 days required onsite at work locations in the Denver CO area.

Benefits Summary:

• Medical Vision and Dental Insurance
• Short-Term Disability/Voluntary Long-Term Disability
• 401(k) Account with Company Match
• Paid-Time Off (PTO): Annual Leave and Sick Leave Accruals
• Paid Parental Leave
• Training and Professional Development Opportunities
• Wellness Benefits/Allowance
• Corporate Computer
• Time off to Volunteer
• Cell Phone Allowance

Mission of Role/Position Summary:

The IT Support Analyst provides hands-on onsite technical support while assisting with cybersecurity and compliance initiatives aligned with CMMC and NIST frameworks. This role is ideal for a technically strong responsive professional who values purpose-driven work and understands how reliable secure technology directly supports mission-critical community services.

The position supports (but does not own) cybersecurity and compliance efforts led by senior team members and offers a clear pathway to grow into more advanced cybersecurity or compliance-focused roles over time.

Tasks Duties and Responsibilities:

Reasonable accommodation will be made to enable individuals with disabilities to perform the following essential functions:

IT Support and Operations:

• Provide onsite IT support at the Denver office and travel to nearby locations (within approximately 50 miles) as needed.
• Troubleshoot and resolve hardware software and connectivity issues that cannot be addressed remotely.
• Diagnose and resolve network and WiFi issues impacting operations and service delivery.
• Support printer environments including coordination and escalation with vendors (e.g. Xerox Verizon).
• Assist with workstation setup deployment upgrades and lifecycle management across ACDC and Bayaud.
• Ensure technology systems remain reliable secure and accessible for staff delivering mission-critical services.
• Coordinate with external vendors ISPs and service providers to resolve technical issues.
• Work independently onsite while effectively managing priorities across multiple locations.

Cybersecurity and Compliance Support

• Support the implementation and ongoing maintenance of cybersecurity controls aligned with CMMC NIST CSF
• Assist with cybersecurity documentation audits and evidence collection to support compliance readiness.
• Monitor and respond to endpoint security alerts using tools such as SentinelOne including basic threat investigation and remediation.
• Help manage endpoint security identity and access controls and security monitoring tools.
• Identify and remediate basic security gaps in systems and processes to protect organizational and community data.
• Support validation that systems controls and documentation align with contractual and regulatory requirements.
• Help gather organize and maintain evidence for audits assessments and RFP responses.
• Contribute to security awareness initiatives and assist with training tracking.
• Collaborate with leadership and senior technical staff to confirm compliance posture for awarded and prospective work.

Knowledge Skills and Abilities:

• Knowledge of endpoint security tools identity/access management and security best practices.
• Strong troubleshooting skills across hardware software and networks.
• Ability to monitor and respond to endpoint security alerts.
• Clear communication skills with both technical and nontechnical users.
• Ability to effectively document tickets systems and compliance evidence.
• Ability to coordinate with vendors and service providers.
• Ability to work independently onsite and manage shifting priorities.
• Ability to identify and resolve issues proactively with a securityfocused mindset.
• Ability to learn new systems tools and compliance requirements quickly.
• Collaboration skills to work with leadership and technical teams on audits and compliance tasks.
• Ability to travel locally and support technical needs across multiple locations.

Expected Hours of Work:

Schedule may vary. Work on evenings and weekends may be required. Dependability and punctuality are paramount.

Travel Requirements:

• Up to 50% travel is expected for this position.
• Must be willing to travel and deploy to client sites for extended periods of time.

Physical Demands:

• Mobility required on-site with clients.
• Sitting or standing for hours at a time.
• Ability to work at a computer for extended periods of time if needed.
• Ability to manipulate up to 25 lbs. repetitively throughout the day and as needed.

Working Environment:

• Emergency management personnel may work in an office or home environment or be deployed to the field which may require working outdoors in adverse weather conditions.
• Work may be on-site with clients ex: EOC hospital debris sites or local government buildings.
• All AC Disaster Consulting (ACDC) positions are remote work site positions with the home location agreed upon at time of hire.
• If the remote work site locations change ACDC Human Resources must be made aware and leadership needs to approve any site changes for business registration and payroll tax purposes.

Experience/Education Required:

• High school diploma or equivalent required.
• 4 years of demonstrated experience in IT support systems administration or cybersecurity
• 4 years documented understanding of Windows systems workstations and basic networking (TCP/IP DNS WiFi).
• 4 years documented familiarity with cybersecurity frameworks like CMMC NIST CSF
• CompTIA A Certification

Experience/Education Preferred:

• Associates or Bachelors degree in Information Technology Cybersecurity or a closely related field preferred.
• Certifications preferred:
• CompTIA Security
• Microsoft Azure Security Engineer (AZ-500)
• Microsoft Security Operations Analyst (SC-200)

Additional Qualifications:

• Must be 18 years of age or older.
• Eligibility to work in the United States without employer sponsored visa is required. We are not able to employ those located outside of the US.
• Must pass company and any applicable client background check and reference check upon offer of employment.

Regular status positions will receive these benefits:

• Medical Vision and Dental Insurance
• Short-Term Disability/Voluntary Long-Term Disability
• 401(k) Account with Company Match
• Paid-Time Off (PTO): Annual Leave and Sick Leave Accruals
• Paid Parental Leave
• Training and Professional Development Opportunities
• Corporate Computer
• Time off to Volunteer
• Cell Phone Allowance

EEO Statement

AC Disaster Consulting is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender gender identity national origin disability or veteran status.

This applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absencecompensationand Disaster Consultingwill not tolerate discrimination or harassment based on any protected characteristic.

Please redact or remove information that identifies applicants age date of birth or dates of attendance at (or graduation from) an educational institution from the resume or other application documents prior to submitting the application.

If you are a qualified individual with a disability or a disabled veteran you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodation by contacting AC Disaster Consulting Human Resources team at

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Required Experience:

IC