Centralised Service Team Member (Customer Service, Contact Centre)
Job Location:
Hourly Salary:
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Job Summary
The Opportunity:
- Full Training provided with Ongoing Development Opportunities
- CBD Location
- Be Part of anInclusiveAndDiverse Team Culture Where EveryoneisaTeam Player
The Role:
We are looking for a confidentresilient call centre professional to join our Centralised Service team. Based in our Brisbane CBDContactCentre this role willplay a critical part in ensuringour customers across AUand NZhave paid their account within the pre-agreed companytimeframe contacting them via email SMS inbound or outbound calls.
Our Contact Centre consistently produces incredible engagement scores year on year you will be joining a vibrant supported well-performing team.
Shift hours will be:
Monday: 8.30am - 5pm
Tuesday to Friday: 9am - 5pm
Days Off: Saturday and Sunday
Key responsibilities:
- Assistour customers to make payment exhausting all methods to mitigate the chance of them falling through the debtor plan/bad debtresulting in the auction of their unit orbad debt being raised against them.
- Ensure that accuratetrackingpayments and follow-ups are made to give the customer every opportunity to make payment.
- Ensure that all Arrears Escalations (Post-Auction/Final Outcome Advisal) are actioned and communicated respectfully with empathy within agreed time scales.
- Take ownership of auction set up initiate contact with centres and work with them in order tocreate fast turnaround auctions withaccurateinformation.
About You:
- Demonstrated success in complaints resolution.
- Previousexperience in an environment handlingpotentially vulnerable customers (egdomestic violence severe financial hardship).
- Excellent communication skills with emphasis on listening negotiation and influencing (objection handling).
- Strong service focus with an ability to resolve customer complaints / problems.
- Demonstratedresilience to handle tough conversations.
- Demonstrated ability to contribute as a member of high performing team.
About Us
Established in 2000 National Storage is a leading self-storage operator across Australia and New Zealand with over 300 centres 100000 customers and a highly acquisitive growth strategy.
If you are looking to be part of a great company doing great things wed love to hear from you!
Benefits of Working with Us:
- Permanent role with an industry leader.
- Structured training with a continued focus on development
- Generous company paid parental leave
- Discounts on a range of storage services including units and merchandise
- Unique wine offers and discounts through our subsidiary company Wine Ark
- 24-hour wellbeing support for you and your family through our Sonder partnership
- Reimbursements for approved wellbeing services under ourWellNS Wallet Program
- Exclusive discounts on a range of leading retailers hotels restaurants and more
- Ability to earn referral incentives
Start your journey - APPLY NOW!
Please note applicants may be subject to pre-employment checks which can include reference checks medical checks and with consent police background checks. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits. For this role only those candidates with the eligible right to work will be considered.
Please note that this role is being sourced directly through National Storage and agency submissions will not be considered unless requested.
