Technical Support Analyst – Oracle Hospitality OPERA Applications Support

The Technical Support Analyst is responsible for 1st level support for Oracle Hospitality OPERA product suite (OPERA PMS OXI OWS S&C Reporting & Analytics) and associated hotel interfaces.

Oracle Hospitality is looking for talented professionals this is your opportunity to:

• Shape the future of a world-class support center from the very beginning delivering 24x7 expertise across the Oracle Hospitality product suite.
• Work with global teams supporting leading hotels and F&B businesses across EMEA.
• Develop deep expertise in Oracle Hospitality solutions including OPERA and MICROS with continuous training and certification opportunities.

• Grow your career within Oracle one of the worlds most respected technology companies.

At Oracle we dont just support our customers we build lasting partnerships.

Duties & Responsibilities

• Provide voice and remote support for hotel customers worldwide.
• Troubleshoot OPERA PMS issues (reservations check-in/out billing).
• Document solutions and ensure accurate case records in ICCP tool.
• Collaborate with Oracle teams to escalate and resolve issues.
• Act as customer advocate for hotel users and escalate gaps.
• Provide technical assistance via phone email and remote tools.
• Assist in OPERA configuration installation and training when required.
• Stay updated on OPERA new releases.

Knowledge Skills & Abilities Essential

• Minimum 2 years IT or hospitality systems support experience.
• Experience with hotel PMS applications ideally Oracle OPERA.
• Graduate degree in technical hospitality or business field.
• Understanding of hotel operations (front office reservations housekeeping).
• Customer service experience with direct client interaction.
• Familiarity with Microsoft suite (Outlook Excel Word Project PowerPoint).
• Knowledge of OS (Windows Oracle VMware) desirable.
• SQL experience preferred.

Other Requirements

• Commitment to high-quality customer service.
• Excellent English communication; other languages desirable.
• Strong troubleshooting and problem-solving ability.
• Organizational and multitasking skills.
• Flexibility for global 24x7 shifts including weekends and holidays.
• Cross-cultural awareness.

Abilities

• Ability to build trust with hotel customers and Oracle colleagues.
• Independent worker and team player.
• Adaptable and able to prioritize in dynamic environments.
• Creative thinker to resolve problems and improve processes.
• Resilient under pressure with focus on service quality.

**Note:** This role requires weekend support and shift work in a global hospitality environment.

Career Level - IC1