Communication Director, Americas

Director of Communications Americas

Locations: Denver Austin Atlanta Miami

About the Role

The Director of Communications for the Americas serves as the strategic communications partner to regional executive leadership. This role is responsible for leading internal and external communications across North America Latin America and the Caribbean ensuring consistent and effective storytelling that supports regional business objectives. The Director will work closely with regional coleads business partners and global communications colleagues to develop communications strategies manage highimpact initiatives such as acquisitions create strong media presence and drive strong engagement among employees customers and stakeholders in the region.

Role Responsibilities

Strategic Communications Leadership

• Serve as a trusted advisor to regional executive leadership shaping communication strategies for major business initiatives and transformation efforts.
• Develop and execute a communications plan for the Americas that aligns with Western Unions global narrative and commercial priorities.

Executive & Internal Communications

• Draft and refine executive messaging announcements presentations and regionwide communications.
• Ensure clear consistent and engaging messaging to employees across diverse cultures and geographies.
• Support leadership visibility through regional town halls regional events and internal regional campaigns.

M&A and Acquisition Communications

• Lead internal and external communications strategy for regional acquisitions and related milestones.
• Develop messaging FAQs press releases and employee readiness materials to ensure alignment and clarity.
• Partner with legal HR product and business teams to deliver coordinated communication plans.

Media Relations & External Positioning

• Coordinate external media engagement for the Americas including press releases interviews and local storytelling opportunities.
• Build strong relationships with regional media and act as a spokesperson when appropriate.
• Tailor enterprise messaging to reflect regional relevance and market needs.

CrossFunctional Partnership

• Work closely with regional coleads marketing legal HR and global communications to ensure alignment and consistency.
• Support major projects campaigns and initiatives that impact the Americas region.

Role Requirements

• 10 years of experience in corporate communications regional communications or related field.
• Experience supporting senior leadership teams preferably in a global or matrixed organization.
• Strong understanding of communications needs across North and Latin America preferred.
• History of expertise in internal communications crisis communication M&A messaging and media relations.
• Demonstrated ability in writing editing and strategic storytelling skills.
• Proven ability to manage complex projects and influence stakeholders at all levels.

Work Shift

HYBRID - Western Union values in-person collaboration problem solving and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

BENEFITS AND OTHER DETAILS

Benefits

You will also have access to short-term incentives multiple health insurance options accident and life
insurance and access to best-in-class development platforms to name a few. Please see the benefits below specific to your country. If applicable additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your United States Specific Benefits Include

• Flexible Time off

• Medical Dental and Life Insurance
  • Tuition Assistance Program
  • Parental Leave

• One day volunteer time off

• $0 Money Transfer Fee Discount Code Quarterly

• Recognition Program Game Changers

• Employee Discount Program

• Global Adoption Assistance

• Global Scholarship Awards Program
  • Western Union Contribution to 401K

For residents of Colorado California Connecticut Delaware Minnesota and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age date of birth or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

The on-target earnings range is $165000-$185000 per year which includes a base salary. Actual salaries will vary based on candidates qualifications skills and competencies.

Other Details

We are passionate about honoring our employees identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race color national origin religion political affiliation sex (including pregnancy) sexual orientation gender identity age disability marital status or veteran status. The company will provide accommodation to applicants including those with disabilities during the recruitment process following applicable laws.

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Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.