Parts and Services Sales Representative (PSSR)

Sandvik Mining in Elko NV

Parts and Services Sales Representative (PSSR)

Are you a driven self-starter with a continuous desire to learn and grow You know the ins and outs of underground mining and you know your market. Have both a Sales oriented focus with the technical insight and the ability to perceive what your customer need you are a confident and enthusiastic salesperson and take a consultative approach to develop and implement customer solutions. You are a team player live and promote a culture of safety and you thrive under explore the great Parts and Services Sales Representative opportunity with Sandvik Mining!

Sandvik Mining is a business area within the Sandvik Group and a leading global supplier of equipment tools service and technical solutions for the mining industry. The product offering covers rock drilling rock cutting rock crushing loading and hauling and materials handling.

JOB PURPOSE

The purpose of this role is torepresentthe company at the customers site by understanding customer needs and supportingsolutionorientedservice offerings that deliver value to the customer. The role supports maintenance planning coordination and execution; manages parts planning and tracking; supportsaccurateinvoicing capture; and collaborates closely with the sales team service manager and workshop to ensure customer requirements are met through effective safe and commercially aligned solutions.

MAIN RESPONSIBILITIES

• Represent Sandvik at the customers site as the primaryonsiteinterfacemaintaininga strong customer focus and supportingsolutionbasedservice delivery to meet customer operational and business needs.

• Support maintenance planning coordination and execution activities by working closely with the customer service manager and workshop to ensure work is planned resourced and executed safely and efficiently.

• Assistwith parts planning forecasting and tracking to ensure required components areidentified ordered delivered and available to support maintenance and service execution.

• Capturevalidate and track maintenance andservicerelatedinformationrequiredto supportaccurateandtimelyinvoicingin accordance withcontract and customer requirements.

• Collaborate closely with the sales team toidentifycustomer needs support solution selling opportunities and ensure service offerings align with customerobjectivesand Sandvik capabilities.

• Interface with internal stakeholders including sales service management planning and workshop teams to supportcrossfunctionalexecution and ensure alignment across site and branch operations.

• Monitor progress of planned maintenance and service activitiesidentifypotential issues or deviations and communicate proactively with customers and internal teams to supporttimelyresolution.
• Ensure required documentation records and reporting related tomaintenance;PSSR activities parts usage and invoicing are completedaccurate andmaintainedin accordance withcompany procedures.
• Promote safe work practices and compliance with company customer and regulatory requirements while supporting efficient and commercially aligned service delivery.

EXPERIENCE

• Demonstrated experience inparts and services sales maintenance support or technical service roleswithin OEM mining heavy equipment or industrial environments with a strong understanding of customer operations and aftermarket service delivery.

• Proven experiencerepresentingthe company at customer sites acting as a primary customerinterfaceand supportingsolutionorientedservice offerings aligned with customer needs and businessobjectives.

• Experience supportingmaintenance planning and execution including coordination with service management workshop teams and customers to ensure effective andtimelyservice delivery.

• Working knowledge ofparts planning forecasting tracking andlogistics including coordination to support maintenance and service activities.

• Experiencecapturing and supportingcommercialandinvoicingrelatedinformation ensuring accuracy and alignment with contract service and customer requirements.

• Demonstrated ability tocollaboratecrossfunctionallywith sales service managers planners and workshop personnel to deliver integrated Parts & Services solutions.

• Experience promotingsafe work practicesand workingin accordance withcompany customer and regulatory requirements whileoperatingat customer sites.

EDUCATION

• Technical diploma associate degree or equivalent experiencein a mechanical maintenance industrial orminingrelateddiscipline is preferred or equivalent combination of education and relevant field experience.

• Ongoing development throughproduct service and sales process trainingaligned with Parts & Services Sales Representative (PSSR) requirements and Sandvik operational standards.

LICENCES & CERTIFICATES

• Valid drivers license with the ability to travel to and work at customer sites as required for onsite customer representation.

• Customer and sitespecific safety inductions and authorizations including mine site access credentials required to perform work and represent Sandvik at customer locations.

• Safety training and certifications applicable to site operations such as hazard awareness lockout/tagout working at heights confined space awareness and mobile equipment safety as required by customer or regulatory standards.

• Regulatory compliance certifications where applicable (e.g. MSHA Part 46/48 or equivalent regional mining safety certification) based on customer site requirements and jurisdiction.
• Sandvik internal training and authorization including product parts service processes and commercial systems trainingto support Parts & Services solution delivery.
• First Aid/CPR certificationor equivalent emergency response training where required by customer site or internal safety standards.

OTHER

• Ability to workregularly at customer sites including exposure to active mining or industrial environments and adapt tositespecificrequirements and operating conditions.

• Willingness totravel asrequiredto support customer locations meetings and service activities within the assigned territory.

• Strongcustomerfacingcommunication skills with the ability to understand customer needs supportsolutionbaseddiscussions andrepresent Sandvik in a professional manner.

• Demonstrated ability towork collaboratively across functions supporting alignment between sales service management planning and workshop teams.

• Ability tomanage multiple prioritiesand respond effectively to changing customer or operational requirements.

• Working knowledge ofbasic commercial and contract principles including service scope parts usage and invoicing support.

• Proficiencywithcompany systems and toolsused for parts service and commercial support (e.g. ERP CRM service reporting systems) or ability to be trained.

• Commitment toSandvik core values including Customer Focus Winning Together and Responsibility with an emphasis on safety compliance and ethical conduct.

COMPETENCIES

• Customer Focus & Solution Selling
  Demonstrates the ability to understand customer operations and needs take a consultative approach and support solutionbased Parts & Services offerings that deliver value and strengthen longterm customer relationships.

• Commercial Awareness
  Understands parts service and maintenance offerings including pricing parts usage and invoicing requirements and supports commercially aligned decisionsin accordance withcontract and customer expectations.

• Maintenance & Technical Understanding
  Applies practical knowledge of mining or heavy equipment maintenance and service requirements to support planning execution and customer discussions.

• Collaboration & Teamwork (Winning Together)
  Works effectively across functions collaborating with sales service management planning and workshop teams to support integrated execution and shared outcomes.

• Communication & Relationship Management
  Communicates clearly and professionally with customers and internal stakeholders supporting alignment issue resolution and effective coordination of Parts & Services activities.

• Planning & Organization
  Demonstrates the ability to manage multiple priorities support maintenance planning coordinate parts availability and track actions to completion in a structured and reliable manner.

• Safety & Responsibility
  Promotes safe work practices adheres to Sandvik customer and regulatory requirements and supports a strong safety culture while working at customer sites.

• Adaptability & Accountability
  Adapts to changing customer and operational requirements takes ownership of assigned responsibilities and follows through on commitments.

Benefits

Sandvik offers a comprehensive total compensation package including a competitive benefits package of health dental and disability insurance and a 401(k) retirement savings addition we provide opportunities for professional competence development and training as well as opportunities for career advancement.

How to Apply

For immediate consideration please apply online at theParts and Services Sales Representative positionJO # R0000000.

Sandvik is an equal opportunity/affirmative action employer. All applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected Veteran status age or any other characteristic protected by law. Any applicant who because of a disability needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.