Customer Success Partner

Opportunity

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility continuously setting new standards for efficiency sustainability and excellence.

At Maersk we believe in the power of diversity collaboration and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100000 employees across 130 countries we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together lets sail towards a brighter more sustainable future with Maersk.

Key Responsibilities

• Support Sales Representatives by ensuring effective use of standard processes tools and channels

• Coordinate contract creation and customer onboarding activities in collaboration with Customer Service

• Support RFI/RFQ processes (Ocean and Logistics & Services) coordinating with multiple internal stakeholders

• Manage and coordinate the tender process in partnership with the Tender Management team

• Administer customer-specific agreements within standard governance frameworks including approvals non-standard routings free time VIP handling commitments and credit terms

• Assist in issue resolution and dispute management including case handling and escalation support

• Review customer compliance and provide insights and recommendations to Sales Representatives

• Drive invoice quality improvements by identifying root causes and implementing corrective actions

What we are looking for

• Minimum 23 years of relevant experience in a similar role within the logistics or shipping industry

• Strong understanding of tender management processes and ability to ensure compliance with established standards

• Proactive and positive mindset with the ability to collaborate effectively across teams and stakeholders

• Strong stakeholder management and communication skills with a results-driven approach

• Analytical and solution-oriented with the ability to identify issues and propose practical improvements

• Adaptable to a fast-paced environment with changing business needs and market conditions

• Demonstrated commitment to continuous learning and professional development

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law.
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