Software Engineer I

The team works on building highly scalable secure reliable enterprise grade SaaS contact center software applications with a Build Test Deploy Maintain Own mindset using Microservices based architecture and AWS services. Talkdesk solution supports millions of real time interactions on a scalable data platform across Voice and Digital Channels offers several NLP and AI capabilities and provides actionable insights to administrators agents and supervisors. Talkdesk AppConnect offers unparalleled integrations with industry leading apps. This position would be based in Bengaluru will report to an Engineering leader and would play a key role to design and implement highly reliable and feature rich services with end to end ownership of the services.

Responsibilities:

• Design implement test and maintain SaaS services and features hosted on AWS ensuring they are completed on time and meet quality and five 9s reliability standards.
• Work in a modern agile software engineering environment (with source code control dev/stage/prod release cycle extensive automated testing and continuous deployment).
• Manage your work through the use of Github Jira and Talkdesk systems.
• Have end to end ownership of microservices adhere to safe deployment practices and operate with a DevOps mindset.
• Implement microservices with Security Reliability Telemetry as first principles avoid technical debt.
• Implement automated unit API and functional tests in a CI/CD environment.
• Work closely with cross-functional teams including Product Management Principal Engineers SRE Platform to ensure that all aspects of design and implementation are aligned.
• Actively participate in backlog grooming design and code reviews.
• Identify and prioritize technical debt.
• Own reliability for your services and participate in on-call rotation. Resolve production incidents 24x7. Apply learnings from RCAs.
• Conduct research and stay up-to-date with industry trends and emerging technologies making recommendations for their adoption as appropriate.
• Ensure that all engineering work is completed in compliance with industry regulations and standards.

Qualifications:

• Bachelors or Masters degree in Computer Science or a related field.
• 1-2 year of experience architecting and implementing highly-available reliable secure SaaS applications based on microservices architecture.
• Expertise in Microservices AWS Java Python JavaScript React Spring Boot Data streaming technologies APIs Messaging queues Caches CI/CD Telemetry.
• Expertise with cloud telephony UCaaS CCaaS SIP SBC integration with CPaaS providers.
• Experience with one or more database technologies (ex: PostgreSQL MySQL MongoDB).
• Experience with Docker/Kubernetes container technologies.
• Experience with REST API design and implementation.
• Experience with streaming technologies such as Kafka Flink.
• Experience with modern automated testing CI/CD pipelines and SaaS tools.
• Passion for producing clean standards-compliant secure code.
• Proficient with automated unit and API testing continuous integration and safe deployment practices.
• Fearless about learning new technologies and technical approaches to application development.
• Experience working in a geographically distributed team.
• Excellent written and verbal communication skills.

Talkdesk is pioneering a new era of Customer Experience Automation (CXA) redefining how the worlds most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed building AI-first solutions that put empathy trust and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor Talkdeskers are empowered with the autonomy to drive meaningful impact while giving back to the communities and environment around us.

Talkdesk has been recognized as a Leader in the Gartner Magic Quadrant for Contact Center as a Service (CCaaS) and in the G2 Overall Grid Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards there has never been a more exciting time to join us as we shape the future of customer experience automation!

Work Environment and Physical Requirements:

Primarily office-environment work extended periods of sitting or standing computer-based work. Limited lifting and equipment usage limited to computer-related equipment (keyboards mouse etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution and we firmly believe that the best path to success for our mission is inclusivity diversity and genuine acceptance. To that end we will hire promote work along cheer for bond with and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity indigenous heritage national origin religion gender gender identity gender expression sexual orientation age disability marital status veteran status genetic information or any other legally protected status.