Customer Marketing and Advocacy Specialist

Black Duck Software Inc. helps organizations build secure high-quality software minimizing risks while maximizing speed and productivity. Black Duck a recognized pioneer in application security provides SAST SCA and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code open source components and application behavior. With a combination of industry-leading tools services and expertise only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.

Were looking for a highly organized and motivated Customer Marketing & Advocacy Specialist to support the execution of our growing customer marketing and advocacy programs. This role is critical to scaling how we engage learn from and activate our customers across the full lifecycle.

As part of the marketing team youll work cross-functionally with Customer Success Sales and Demand Generation to bring customer stories to life support advocacy initiatives and ensure our programs run smoothly and effectively. Youll play a key role in coordinating campaigns managing logistics and maintaining the systems and data that power our customer programs.

This is an excellent opportunity for someone early in their marketing career who is detail-oriented collaborative and excited to build experience in customer marketing and advocacy.

Why youll love this role

Do you enjoy working across a variety of marketing programs from advocacy and content to campaigns and events Do you thrive in a highly collaborative environment partnering with teams like Customer Success Sales and Demand Gen Are you excited by the idea of bringing real customer stories and experiences to life Are you looking for an opportunity to grow your skills and build a career in customer marketing and advocacy

If so wed love to hear from you.

What youll do

• Support the execution of customer marketing and advocacy programs including customer references reviews and testimonials

• Coordinate customer content development (case studies quotes and success stories) including scheduling approvals and asset management

• Assist with customer campaigns and communications including newsletters and review site outreach

• Execute customer surveys (e.g. NPS product feedback) including setup distribution and response tracking

• Support customer engagement activities such as events speaker programs and customer appreciation

• Maintain and update customer data across systems (e.g. CRM advocacy platforms survey tools)

• Track program activity and assist with reporting and basic insights

• Coordinate cross-functionally with marketing customer success and sales teams to support program execution

Skills & Requirements

• 13 years of experience in customer marketing at a B2B software company or marketing in the security industry

• Strong organizational and project coordination skills

• Excellent written and verbal communication skills

• Detail-oriented with the ability to manage multiple tasks simultaneously

• Comfortable working with data and marketing tools (e.g. CRM survey platforms)

• Self-motivated collaborative and eager to learn

The base salary range across the U.S. for this role is between $82400-$123600. In addition this role is eligible for a bonus. Black Duck offers a competitive total rewards package. The actual compensation offered will be based on a number of job-related factors including location skills experience and education.

Black Duck is an equal opportunity employer. We consider all applicants for employment without regard to race color national origin religion sex gender identity or expression age disability sexual orientation veteran or military service status or any other characteristic protected by applicable law. Black Duck complies with all applicable laws prohibiting employment discrimination in every jurisdiction where it operates and provides reasonable accommodations to individuals with disabilities in accordance with applicable law.