Customer Marketing and Advocacy Specialist

Black Duck Software Inc. helps organizations build secure high-quality software minimizing risks while maximizing speed and productivity. Black Duck a recognized pioneer in application security provides SAST SCA and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code open source components and application behavior. With a combination of industry-leading tools services and expertise only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.

Were looking for a highly organized and motivated Customer Marketing & Advocacy Specialist to support the execution of our growing customer marketing and advocacy programs. This role is critical to scaling how we engage learn from and activate our customers across the full lifecycle.

As part of the marketing team youll work cross-functionally with Customer Success Sales and Demand Generation to bring customer stories to life support advocacy initiatives and ensure our programs run smoothly and effectively. Youll play a key role in coordinating campaigns managing logistics and maintaining the systems and data that power our customer programs.

This is an excellent opportunity for someone early in their marketing career who is detail-oriented collaborative and excited to build experience in customer marketing and advocacy.

Why youll love this role

Do you enjoy working across a variety of marketing programs from advocacy and content to campaigns and events Do you thrive in a highly collaborative environment partnering with teams like Customer Success Sales and Demand Gen Are you excited by the idea of bringing real customer stories and experiences to life Are you looking for an opportunity to grow your skills and build a career in customer marketing and advocacy

If so wed love to hear from you.

Were looking for a highly organized and motivated Customer Marketing & Advocacy Specialist to support the execution of our growing customer marketing and advocacy programs. This role is critical to scaling how we engage learn from and activate our customers across the full lifecycle.

As part of the marketing team youll work cross-functionally with Customer Success Sales and Demand Generation to bring customer stories to life support advocacy initiatives and ensure our programs run smoothly and effectively. Youll play a key role in coordinating campaigns managing logistics and maintaining the systems and data that power our customer programs.

This is an excellent opportunity for someone early in their marketing career who is detail-oriented collaborative and excited to build experience in customer marketing and advocacy.

What youll do

Support the execution of customer marketing and advocacy programs including customer references reviews and testimonials

Coordinate customer content development (case studies quotes and success stories) including scheduling approvals and asset management

Assist with customer campaigns and communications including newsletters and review site outreach

Execute customer surveys (e.g. NPS product feedback) including setup distribution and response tracking

Support customer engagement activities such as events speaker programs and customer appreciation

Maintain and update customer data across systems (e.g. CRM advocacy platforms survey tools)

Track program activity and assist with reporting and basic insights

Coordinate cross-functionally with marketing customer success and sales teams to support program execution

Skills & Requirements

13 years of experience in marketing or a related field

Strong organizational and project coordination skills

Excellent written and verbal communication skills

Detail-oriented with the ability to manage multiple tasks simultaneously

Comfortable working with data and marketing tools (e.g. CRM survey platforms)

Self-motivated collaborative and eager to learn

The base salary range across the U.S. for this role is between $82400-$123600. In addition this role is eligible for a bonus. Black Duck offers a competitive total rewards package. The actual compensation offered will be based on a number of job-related factors including location skills experience and education.

Black Duck considers all applicants for employment without regard to race color religion sex gender preference national origin age disability or status as a Covered Veteran in accordance with federal addition Black Duck complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. Black Duck also provides reasonable accommodation to individuals with a disability in accordance with applicable laws.