Solutions Consultant II (West)

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint were looking for passionate people to join our mission. If youre ready to help the worlds best companies optimize their digital applications we invite you to explore a career with us!

Your opportunity
The Solutions Consultant (SC) at New Relic is the primary technical authority during the pre-sales process accountable for securing the technical this role you will optimize your blend of technical knowledge and customer-facing abilities to act as a trusted advisor and solution architect. You will partner with Account Executives to provide deep product expertise build technical credibility and architect solutions that solve critical business challenges.

What youll do

• Drive Technical Evaluations: Act as the POV Quarterback by leading all aspects of the adoption optimization and integration of New Relic products. You will leverage frameworks to drive Proof of Value (POV) presentations and technical evaluations to a successful Moment of Value (MoV).
• Deliver Compelling Demonstrations: Design build and deliver value-based product demonstrations that show the specific value of our Digital Intelligence Platform to prospects
• Technical Lead & Advisor: Act as the primary technical point of contact for prospects responding to technical questions handling objections and responding to RFPs.
• Strategic Sales Partnership: Partner with Account Executives on opportunity qualification strategy and business justification. You will help identify revenue opportunities through new service upsells and contract renewals.
• Customer Advocacy: Act as a vocal advocate for the customers point of view providing feedback to New Relic product management and engineering to support new product directions.

This role requires

• 5 years of pre-sales experience within the software industry with at least 3 years working with complex customers.
• Expert-level knowledge of performance monitoring tools (infrastructure application web/mobile or user experience).
• Familiarity with one or more development languages such as Ruby C Python or .
• Strong understanding of cloud-native technologies enterprise architecture patterns and API integration.
• Must be fluent in English.
• Exceptional presentation and communication skills tailored for both technical and business audiences.
• Consultative problem-solving skills with the ability to solve technical problems in real-time.
• Ability to manage multiple complex technical evaluations and RFPs simultaneously.
• A high degree of self-motivation and a strong desire to learn new technologies.

Bonus points if you have

• Familiarity with SAP and OTEL.
• Exposure to Kubernetes containers microservices DevOps and CI/CD.
• Background in iOS and Android platforms and architectures.
• Bachelors degree inEngineering or Computer Science (or equivalent).

Please note that visa sponsorship is not available for this position.

#LI-MM1#LI-Remote

Fostering a diverse welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best most authentic selves to work every day. We celebrate our talented Relics different backgrounds and abilities and recognize the different paths they took to reach us including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. Were looking for people who feel connected to our mission and values not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process please reach out to .

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success including fully office-based fully remote or hybrid.

Our hiring process

In compliance with applicable law all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including but not limited to theSan Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant we will provide more information later in the application process.

Candidates are evaluated based on qualifications regardless of race religion ethnicity national origin sex sexual orientation gender expression or identity age disability neurodiversity veteran or marital status political viewpoint or other legally protected characteristics.

Review our Applicant Privacy Notice at Experience:

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