Service Delivery Coordinator Sales Support

Brinks

Job Location:

Cincinnati, OH - USA

Hourly Salary: $ 24 - 30

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Pay Range:

(Specific to OHIDELNYCACOWAMDCTILNVKYMINJMEMOMAMT)

$24.75 - $30.25 Hourly

About Brinks:

The Brinks Company (NYSE:BCO) is a leading global provider of cash and valuables management digital retail solutions and ATM managed services. Our customers include financial institutions retailers government agencies mints jewelers and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries.

We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with different backgrounds ideas and perspectives. We build a sense of belonging so all employees feel respected safe and valued and we provide equal opportunity to participate and grow.

Job Description

Objective:
Enabling the smooth delivery of the Companys service to our customers by the effective delivery of sales processing and its continuous improvement.

Location: Cincinnati OH Office

Pay: $20-$22/HR

Shift: Monday- Friday : 8AM-5PM (1hr lunch break)

Qualification:
Experience in key areas of sales support and/or sales processing

Key Duties:

Sales Processing:
Load sales quotes into TIMS and monitor age to ensure quotes are closed or converted within 7 days
Convert quotes and process sales orders within TIMS ensuring all required information is provided
Email quotes and order confirmations to customer
Daily monitoring of open sales orders obtaining information from purchasing or workshop functions to provide update to customers as required
Raise and monitor system changes to streamline sales processing
Provide support to other Service Delivery Coordinators and Sales Support reps to cover for vacation and as/when additional support is required
Support the DRS LOB by monitoring email requests building manual sales orders for shipments not processed via the EDI and providing updates to relevant stakeholders

Sales Support:
Administer the new customer set up process
Capturing customer feedback
Receive incoming customer enquiries providing customer support and responding to customer concerns
Liaise with other areas of the business to produce effective resolutions for any customer issues
Provide weekly updates of any ongoing customer issues (CHRs) escalating where necessary
Produce reports on product or customer specific sales activity as required
Produce weekly and monthly KPI reports

Whats Next

Thank you for considering applying for a job at Brinks. To be considered for this position you must complete the entire application process which includes answering all prescreening questions and providing your eSignature.

Upon completion of the application process you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brinks. For more information about future career opportunities join our talent network like our Facebook page or Follow us on X.

Brinks is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status marital status protected veteran status sexual orientation gender identity genetic information or history or any other characteristic protected by law. Brinks is also committed to providing a drug-free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.