Rent Support Officer

Permanent Full Time (35 hours per week)

Closing date: 11th May 2026

Interview date: 21stMay 2026

Interview location: Oaklands House Suite 2 Second Floor Oaklands House 34 Washway Road Sale M33 6FS

Our organisation is all about people the people who live in our homes the communities we serve and those we work with. So its no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done.

As a not-for-profit housing association providing affordable homes and services to more than 20000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community.

This role will help us to do this by ensuring the effective and efficient delivery of all Income Management related operational duties to ensure excellent rent collection and arrears management for all current and former customers.

Youllprovide early intervention guidance and assistanceto customers who are struggling to meet their rent and/or arrears payments working collaboratively with colleagues across Communities to ensure the prompt and comprehensive resolution of arrears cases for both current and former customers. Further to this youllensure all formal arrears action is justifiedproportionateand is acted on appropriatelyin accordance withcurrent policies and procedures in line with wider legislation.

We need people who have

• Experience in a similar role
• Experience dealing with challenging situations and complex lifestyles
• Knowledge of social housing housing legislation and welfare benefits
• Experience of implementing arrears recovery procedures and of enforcing tenancy conditions
• Good IT skills including Microsoft Office 365
• Strong problem solving and decision-making skills

A valid driving license access to own vehicle and full MOT with insurance for business use is requiredfor the role.

Everyones welcome here. Our culture is inclusive and we are committed to increasing diversity. We enable everyone to be themselves at work so that they feel at home with us. And we trust and support people to do their best in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.

If you want to be part of our team and helpusmake a difference wedlove to hear from you.

#RenttOfficer#RentsOfficer#housingofficer #housingjobs #recruiting #Manchesterjobs

We are a not-for-profit housing association providing affordable homes and services to over 16000 people across Greater Manchester. We build affordable new homes work with partners to reduce homelessness and support people to reach their potential.

Our organisation is all about people the people who live in our homes the people in the communities we serve and the people we work with.

So its no surprise that we recruit for attitude and behaviour which are central to us delivering great experiences for everyone!

We employ people who are passionate about making a difference who can take responsibility and get things done. And we have developed a culture that supports people to do this.

Everyones welcome here. Our culture is inclusive and we are committed to increasing diversity. We enable everyone to be themselves at work so that they feel at home with we trust and support people to do their best in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.