Multi-Property Marketing Communications Executive

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Read and visually verify information in a variety of formats. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

CANDIDATE PROFILE

Education and Experience:

• Bachelors degree in marketing Communications Hospitality Management or a related field
• Minimum 12 years of experience in marketing communicationspreferably within the hospitality or travel industry
• Experience in managing digital content social media platforms and basic design tools is a plus
• Familiarity with brand standards media coordination and marketing analytics is highly desirable
• Strong written and verbal communication skills in English and Arabic

Professional Attributes Skills & Experience:

• A good understanding of digital and social media having the knowledge and passion to pursue/explore new mediums to engage in.
• Leverage social media and make sure hotels have a strong presence on social networks.
• Stay abreast of social media trends and incorporate them into the hotels and outlets social media accounts.
• Understanding of digital exposure initiatives
• Strong understanding of online marketing concepts including SEO PPC e-mail marketing and social media
• Must be able to demonstrate a strong knowledge of technology and its up to date applications
• Advanced skills with social media management applications
• Possesses excellent writing skills in English and Arabic
• Strong social skills and comfortable at holding conversations at all levels
• Good organization skills
• Solid understanding of development for dynamic websites and/or content management systems
• Determined tenacious like to experiment thinking out of the box is a must
• Ability to create great working relationships with all levels of the hotel and across multiple disciplines
• Strong communication and presentational skills

CORE WORK ACTIVITIES:

• Promote awareness of brand image internally and externally.
• Develop marketing materials for promotional events campaigns and launches.
• Refer requests for information from the media and influencers to an appropriate spokesperson or information source.
• Prepare or edit letters invitations monthly and quarterly reports and news releases
• Handle photo and video shoots on properties.
• Support activities and initiatives to bolster the properties reputation and image in the media and in the community.
• Make updates to property website by making changes directly to the website or by coordinating with appropriate others in order to make updates.
• Support media relations outreach efforts including pitching ideas and events interview facilitation and media tours.
• Coordinate on-property visits from media/influencer including reservations amenities special requests and dining.
• Update digital library.
• Monitor social media coverage and other external factors to identify potential or actual problem areas and opportunities.
• Assist with on-site media relations for local events including but not limited to grand openings/anniversaries marketing/promotional events and other press functions.
• Follow company and department policies and procedures.
• Ensure uniform nametags and personal appearance are clean hygienic professional and in compliance with company policies and procedures.
• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Perform other reasonable job duties as requested by Supervisors.
• Welcome and acknowledge each and every guest with a smile eye contact and a friendly verbal greeting using the guests name when possible.
• Address guests service needs in a professional positive and timely manner.
• Anticipate guests service needs including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Prepare and review written documents (e.g. daily logs business letters memoranda reports) including proofreading and editing written information to ensure accuracy and completeness.
• Speak to guests and co-workers using clear appropriate and professional language.
• Talk with and listen to other employees to effectively exchange information.
• Discuss work topics activities or problems with coworkers supervisors or managers discreetly and quietly avoiding public areas of the property.
• Develop and maintain positive and productive working relationships with other employees and departments.
• Support all co-workers and treat them with dignity and respect.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.
• Manage properties websites and ensure brand standards compliance
• Manage hotel content on Local Property Modules and campaign sites to optimize conversion of visitors and drive incremental revenue to the hotels
• Build landing pages and deals % offers pages to support segmental marketing campaigns and to reinforce hotels USPs. Support execution of communication plan to drive share from specific target markets.
• Ensure content (video photography & descriptions) of online channels remain accurate and brand compliant.
• Implement e-mail marketing strategies and execution
• Manage activities of assigned social media channels and update all social presences of the hotels and outlets.
• Manage active and engaged communities around defined topics and lead generation
• Maintain current knowledge of all Marriott Social Media Policies and Procedures to ensure compliance.
• Monitor community feedback in real-time drive daily engagement with public interaction on Social Media Channels.
• Verify brand positioning and voice
• Produce written communication with internal and external customers requiring a high level of professionalism and attention to detail.

COMPETENCIES