Customer Support Analyst

First Soft Solutions

Job Location:

Tallahassee, FL - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Role Overview

We are looking for a Customer Support Analyst (Intermediate) to provide technical support for hardware software and end-user systems. This role involves troubleshooting issue resolution and supporting enterprise users in a fast-paced team-oriented environment.

Key Responsibilities

Provide Tier 2 technical support for desktops laptops and related systems
Troubleshoot and resolve hardware software and network-related issues
Install configure and support operating systems and applications
Monitor and manage Service Desk tickets and ensure timely resolution
Support printers mobile devices and other IT hardware
Assist with audio/video conferencing (AV/VC) setup and troubleshooting
Perform root cause analysis and recommend preventive solutions
Maintain technical documentation and knowledge base
Coordinate with internal IT teams and vendors for issue resolution

Required Skills & Experience

Strong knowledge of Windows 10/11 and Microsoft Office 365
Experience with desktop/laptop support and troubleshooting
Understanding of LAN/WAN environments and networked devices
Ability to handle medium to complex technical issues independently
Good communication and documentation skills
Ability to work in a team-oriented environment

Qualification Options (Any One of the Below)

1 year experience in workstation support / IT support
1 year experience in customer support with Windows & O365
Relevant certifications (CompTIA A Network MCDST)
Associate or Bachelors degree in IT / Computer Science or related field

Role Overview We are looking for a Customer Support Analyst (Intermediate) to provide technical support for hardware software and end-user systems. This role involves troubleshooting issue resolution and supporting enterprise users in a fast-paced team-oriented environment. Key Responsibilities Pro...