Business Systems Administrator

Authorization: This position may be offered to a candidate authorized to work in the US for his/her/their stated employer without any restrictions which would prevent the candidate from working on the proposed assignment for the duration of the assignment period.

Overview:

• Join a Great Place to Work certified company! We are recruiting to fill a Business Systems Administrator position.
• Join our Enterprise Systems department in a role focused on technical system administration and software solutions needed to resolve business-related problems and to meet strategic organizational goals.
• This is a fantastic opportunity for a tech professional that has hands-on Systems Administrator experience who wants to be part of a fast-growing organization who has a for people not profit mindset!

Your day-to-day will include:

• Providing technical assistance to staff or vendors on submitted tickets related to our mortgage loan origination system Encompass offering creative and insightful solutions.
• Assisting with proactively tracking system release notes and reviewing all upcoming features and functionality with appropriate business partners to assess implementation.
• Assisting in system maintenance and upgrades. Verifying vendor capabilities and business processes are aligned and suggest improvements to help decision processes. Assisting in documenting and communicating changes to staff.
• Consulting with business to gather analyze and document requirements for project requests and managing changes to the project scope or deliverables.
• Adhering to project timelines analyzing dependencies identifying and raising awareness to issues. Managing deadlines and work to meet end-user expectations.
• Contributing to user acceptance testing procedures and monitor results by reviewing and participating in test plans. Helping business understand acceptance testing methodology and effectiveness.
• Ensuring system procedures are up to date and organized and accountable for determining if additional procedures are needed.

Qualifications:

• Associate Degree in Information Systems Technology or Related Experience
• 2 years experience in Business Administration is required (in a financial institution)
• 4 yrs. experience in Business Administration in lieu of education
• Experience supporting Encompass Mortgage Software or similar mortgage loan origination system
• Basic technical knowledge; experience with desktop and server operating systems familiarity with technical logs SQL Automation or job scheduling system and Microsoft applications desired.
• Troubleshooting skills and high problem-solving abilities
• Strong written and verbal skills to communicate with cross-functional colleagues and vendors
• Availability to work 40 hours/week and be scheduled between the following hours: Monday-Friday: 8am-5pm

Interview Process:

• Initial HR phone interview - this is not just a screening this is an interview about the role
• 60-minute video interview with the Hiring Manager
• Onsite panel interview with the Manager and Business Partners from the Mortgage team.