Executive IT
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Job Summary
Job Title: Executive - IT Location: Delhi
Job Overview:
We are seeking a proactive and detail-oriented IT Executive to provide Level 1 (L1) technical support across end-user systems network infrastructure and enterprise platforms. The role involves troubleshooting routine maintenance and ensuring smooth day-to-day IT operations.
Key Responsibilities:
1. End-User Support (Desktop & Laptop):
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Provide L1 support for desktops laptops and peripheral devices.
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Troubleshoot hardware and software issues for end users.
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Install configure and maintain operating systems and applications.
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Ensure timely resolution of IT support tickets.
2. Server Maintenance:
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Assist in routine server maintenance activities.
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Perform patch updates during planned off-production windows.
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Monitor server health and escalate issues when required.
3. Exchange Online Support:
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Provide L1 support for Exchange Online environment.
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Handle basic user management tasks such as mailbox creation access permissions and troubleshooting email issues.
4. Network Support (L1):
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Support basic network operations including LAN/WAN connectivity issues.
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Troubleshoot network access problems and coordinate with higher-level support teams.
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Monitor network performance and report anomalies.
5. Asset Management:
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Maintain and update IT asset inventory records.
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Ensure proper documentation and tracking of hardware/software assets.
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Support internal audits by providing accurate asset logs and reports.
6. Microsoft 365 Intune & IAM Support:
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Provide L1 support for Microsoft 365 applications.
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Assist in device management using Intune.
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Support Identity and Access Management (IAM) tasks such as user provisioning access control and password resets. Requirements
