Systems and Networks and Security Technician Apprentice

At Ayvens progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us and get better with every move.

(French version below)

At Ayvens progress starts with you.

• Entity: AYVENS SA
• Department: Engineering Digital & IT Excellence
• Contract type: Apprenticeship Contrat de professionnalisation and / or contrat dapprentissage
• Location: Paris la Défense

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us and get better with every move.

Environment

Subsidiary of the Société Générale group specialized in the automobile financial services Ayvens born from the combination of ALD Automotive and LeasePlan is the leader of the Operational car leasing. Its range of services allows international companies to concentrate on their business line by delegating the financing the management and the maintenance of their car fleet.

Ayvens Holding is responsible for the development of the group and of the supervision of its activities in 44 countries where it is implanted. It brings a technical support for subsidiaries thanks to its role of coordination and favours the creation of synergies between countries and regions.

Customers looking for partnership expect from their lessor to act as a trusted advisor to help them make the right fleet management and sustainable mobility choices. This need is booming in a context of stronger relationship commitments from our customers and car industry fast changes.

Key Responsibilities

• Install configure and maintain IT equipment (hardware and software).
• Help users get to grips with the equipment and provide level 1 and 2 support and manage incident tickets according to their priorities and ensure user satisfaction: incident diagnosis follow-up and resolution reporting documentation.
• Provide support and training for VIP users.
• Manage equipment (after-sales stock management etc.);
• Ensure the execution of maintenance procedures in collaboration with all IT teams in compliance with AYVENS SA security rules.

Skills & Experience Required

• Sense of customer service
• You have good interpersonal skills diplomacy and a sense of pedagogy in particular your ability to explain and support users in solving their problems.
• Organized curious and enjoy working in a team.
• You would like to evolve in an international and dynamic environment (minimum level of English B1 required).

Why Ayvens

With 14000 employees worldwide and over 60 years of experience Ayvens provides full-service leasing flexible subscription services fleet management services and multi-mobility solutions. We serve customers of all sizes including large corporates SMEs professionals and private individuals across 44 countries and an additional 16 countries thanks to commercial alliances including our strategic alliance in North America with Wheels.

Our services empower clients to focus on their core business while delegating fleet financing management and maintenance. As the leader in operational car leasing Ayvens is committed to sustainable mobility and digital transformation.

Our goal is to foster an organization that is diverse in terms of people and ideas where everyone can thrive and be themselves no matter who they are.

French version below

• Entité : AYVENS SA
• Département: Engineering Digital & IT Excellence
• Type de contrat : Alternance Contrat de professionnalisation et / ou contrat dapprentissage
• Lieu principal : Paris la Défense

Environnement

Filiale du groupe Société Générale spécialisée dans les services financiers automobiles Ayvens née du rapprochement dALD Automotive et de LeasePlan est le leader de la location automobile Opérationnelle. Sa gamme de services permet aux entreprises internationales de se concentrer sur leur métier en déléguant le financement la gestion et lentretien de leur flotte automobile.

Ayvens holding est chargée du développement du groupe et de la supervision de ses activités dans les 44 pays où il est implanté. Il apporte un appui technique aux filiales grâce à son rôle de coordination et favorise la création de synergies entre les pays et les régions.

Les clients à la recherche dun partenariat attendent de leur bailleur quil agisse en tant que conseiller de confiance pour les aider à faire les bons choix en matière de gestion de flotte et de mobilité durable. Ce besoin est en plein essor dans un contexte dengagements relationnels renforcés de la part de nos clients et dévolution rapide de lindustrie automobile.

Missions principales

• Installer configurer et maintenir les équipements informatiques (matériels et logiciels).
• Aider les utilisateurs à prendre en main les équipements et fournir un support de niveau 1 et 2 et gérer les tickets dincidents en fonction de leurs priorités et assurer la satisfaction des utilisateurs : diagnostic suivi et résolution des incidents reporting documentation.
• Assurer le support et la formation des utilisateurs VIP.
• Gérer les équipements (gestion du stock après-vente etc.) ;
• Assurer lexécution des procédures de maintenance en collaboration avec lensemble des équipes informatiques dans le respect des règles de sécurité dAYVENS SA.

Compétences et expériences requises

• Vous avez le sens du service client
• Nous serons particulièrement attentifs à votre sens du service client à vos capacités relationnelles à votre diplomatie et à votre sens de la pédagogie notamment votre capacité à vulgariser et accompagner les dans la résolution de leurs problèmes.
• Organisé(e) curieux(se) et aimant travailler en équipe.
• Vous souhaitez évoluer dans un environnement international et dynamique (niveau minimum danglais B1 requis).

Pourquoi Ayvens

Avec plus de 14 000 employés dans le monde et plus de 60 ans dexpérience Ayvens propose des services de location longue durée des abonnements flexibles la gestion de flotte et des solutions multi-mobilité. Nous accompagnons des clients de toutes tailles des grandes entreprises aux particuliers dans 44 pays et dautres marchés grâce à des alliances stratégiques avec 16 autres pays notamment celle avec Wheels en Amérique du Nord.

Nos services permettent aux clients de se concentrer sur leur activité principale tout en déléguant le financement la gestion et la maintenance de leur flotte automobile. Leader dans la location de véhicules opérationnelle Ayvens sengage pour la mobilité durable et la transformation numérique.

Notre objectif est de favoriser une organisation diversifiée en termes de personnes et didées où chacun peut sépanouir et être lui-même peu importe qui il est.

Why Ayvens

With over 3.4 million vehicles managed across more than 42 countries we provide full-service leasing flexible subscription services fleet management services and multi-mobility solutions to customers of all sizes including large corporates SMEs professionals and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. Were committed to sustainable mobility and have made it a core part of our everything we do were guided by the principles of authenticity curiosity commitment and collaboration. We aim to foster an organisation thats diverse in people and ideas where everyone can thrive and be themselves no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates news and insights.

*ALD Automotive LeasePlan are rebranding to Ayvens across all 42 countries by 2025.