Customer Service Representative

1. Order Processing

• Enter and maintain customer orders accurately in the ERP system.
• Follow standard SOPs for order creation changes confirmations and delivery alignment.
• Monitor order blocks missing information and routine pricing issues and escalate when needed.

2. Customer Support

• Manage daily customer inquiries regarding order status delivery documentation or general requests.
• Work with Logistics Supply Chain and Planning to align shipments and resolve simple orderrelated issues.
• Support onboarding of new customer accounts by following defined procedures.

3. Process & Policy Compliance

• Ensure adherence to global OM processes quality requirements and customerspecific guidelines.
• Maintain accurate documentation to support internal controls and audits.

4. CrossFunctional Collaboration

• Partner with CSB COD Supply Chain and Finance to secure smooth ordertocash flow.
• Escalate nonstandard cases to Senior CSR or the team manager as appropriate.

5. KPI & Reporting Support

• Update daily trackers backlog reports or customer performance metrics as assigned.
• Support exception monitoring and help validate data accuracy.

6. Continuous Improvement

• Provide feedback on process gaps recurring issues or customer concerns.
• Participate in training team meetings and rollouts of new SOPs or systems.

Requirement:

Bachelors degree in business Operations Supply Chain or similar field
13 years of experience in order management customer service or administrative support.
Basic understanding of ERP systems (SAP experience is a plus).
Strong communication accuracy and customer service mindset.
Ability to follow structured processes and handle routine problem solving.
Fluent English is essential and good Mandarin skills are an added benefit

Global Sales Introduction:

AI is rapidly moving beyond research labs and into the real worldpowering advancements in vehicles factories hospitals homes and everyday devices. NXPs Global Sales organization is the force that transforms our intelligent edge vision into meaningful market impact. We operate on the front lines of innovation delivering realworld AI secure edge intelligence and breakthrough technologies to the customers shaping tomorrows a strategic partner at the intersection of customer ambition and NXP capability our global sales team drives alignment opens new markets and builds the relationships that lead to design wins and revenue growth. Through deep market insight and longterm collaboration we embed customercentricity into every decision and help accelerate innovation at the systemsolution level. This disciplined clientfirst mindset enables us to architect integrated futureready solutions that deliver sustained value and strengthen NXPs competitive thrive in a highperformance highownership environmentcompeting boldly executing with urgency and celebrating results. If you want to win big grow fast and work with the customers building whats next NXP Global Sales is where ambition becomes achievement.

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