Credit and Collection Senior Coordinator

AtVertiv we dont just hire talentwecultivate leaderswhodriveinnovation andengageteams to push the limits of whats possible. As a global leader incritical digital infrastructure we are scaling up to meet the demands ofAI data centers and next-gen technologyand we need bold high-performing individuals like YOU to take us to the next level.

Why Vertiv

• High-Performance Culture:We empower you tothink big execute with excellence and deliver impact. Ourperformance-driven mindsetrewards those who challenge the status quo and drive meaningful change. Over50 CEO Awardsare given annually to recognize top talent moving the needle forward.
• Leadership Without Limits:Leadership at Vertiv goes beyond just titlesits about accountability trust and ownership. Our leadersengage and drivewithcollaboration innovation and customer-centric thinking setting the foundation for anaction-focused culture.
• Limitless Growth & Learning:We believe in continuous development. Whether throughrotational programs or high-impact projects youll have the opportunity toexpand your expertise and grow your career.

A Place for Everyone:Our commitment toinclusionensures that all employees unique strengths and perspectives are valued.Your voice matters your growth is prioritized and your success is celebrated.

Brief Job Description:

Vertiv a global leader incritical infrastructure solutions seeks a Credit and Collections Senior Coordinator to join our Asia Finance team.

• This role will support and execute end-to-end credit and collection processes for our Singapore Portfolio. This is an autonomous hands-on role that requires proactive ownership of all credit control responsibilities from policy adherence to collections forecasting dispute resolution and process improvement. The ideal candidate brings professionalism accountability and a commitment to continuous improvement.

Key Responsibilities:

• Take ownership of the Singapore Collections Portfolio managing all aspects of credit control in a hands-on and independent capacity.
• Manage the day-to-day running of SG collection activities ensuring timely and effective follow-ups on overdue accounts.
• Monitor and manage aging reports taking proactive measures to minimize past-due balances.
• Forecast monthly collection targets and track performance to ensure goals are met.
• Conduct daily customer calls to address invoice payments and credit-related inquiries.
• Deliver a high and professional level of customer service to internal and external stakeholders at all times.
• Attend internal and external customer meetings to discuss and resolve current collection issues.
• Liaise with the project management team to review and approve billing requests.
• Be fully familiar with and follow the companys Credit and collection Policies processes and procedures.
• Apply lean methodology and drive continuous improvements across credit and collection processes.
• Actively engage with internal business partners to assess and enhance end-to-end cash collection processes across departments.
• Utilize the designated collections tool or ERP system to:
  • Update collection notes
  • Manage disputes
  • Set and track collection strategies
  • Perform account housekeeping tasks including reconciliations payment applications and offsetting entries request to cash application team.
  • Prepare and submit weekly/monthly reports to Credit Manager and senior leadership meeting reporting deadlines and KPIs.
  • Complete month-end activities and reporting as per finance timelines.
  • Prepare daily deposit summaries for collected checks and ensure proper documentation.

Qualifications:

Required/ Minimum Qualifications:

• Bachelors degree in Accounting Finance Business Administration or related field.
• Minimum 3 years experience in collections or credit control
• Proficiency in ERP and collections software systems (e.g. SAP Oracle & etc).
• Excellent communication skills
• Strong negotiation conflict resolution and analytical skills.
• Ability to work independently with minimal supervision in a fast-paced environment.
• Willing to work full onsite in Mandaluyong and on day shift.

Additional / Preferred Qualifications: -

• Strong interpersonal skills to communicate professionally with internal and external customers or business partners.
• Customer Service Oriented
• Excellent organization and time management skills to project manage various credit tasks to a timely resolution.
• Experience with the Microsoft Office Suite (Outlook Excel Word).
• ERP Systems experience preferably Oracle.

The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: . . Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Think Big and Execute
• Act With Urgency
• Own It
• Drive Continuous Improvement
• Promote Transparent and Open Communication
• Learn and Seek Out Development
• Foster a Customer-First Mindset
• Lead by Example