Product Manager CX

Use Case Discovery & Validation

• Identify and prioritize agent use cases with high ROI: operational automation coordination agents internal task delegation etc.

• Work with users and stakeholders to understand their workflows challenges and trust boundaries.

• Prototype and iterate agent behaviors in production-like environments to validate fit and reliability.
• Experience with Support Tech Stacks: Deep familiarity with CRM and Help Desk platforms like Zendesk Salesforce Service Cloud or Jira Service Management.

Product Design and execution

• Define the agent experience  -from delegation to monitoring to escalation  for real-world scenarios.

• Translate use cases into clear product specs: user flows system interactions prompts safety requirements and interfaces.

• Own the roadmap and ship iteratively: starting small learning fast scaling wisely.
• Proven track record of building or optimizing Help Centers Knowledge Bases or AI Chatbots that successfully diverted support tickets

Cross-Functional Collaboration

• Collaborate with engineering to align product needs with agent platform capabilities (planning memory tool orchestration retries etc.).

• Partner with AI research to bring experimental features into real-world settings.

Ensure the platform supports the complexity of applied multi-step tool-using agents.
 

Strategy & Metrics

• Define success metrics around outcomes - time saved accuracy improved failures recovered - not just clicks or sessions.

• Build product foundations that allow for vertical reuse system generalization and long-term scalability.

Qualifications :

Minimum Qualifications

• 5 years of product management or startup experience building technically complex user-facing systems

• Strong intuition for applied use cases especially in automation operations or real-world workflows

• Familiarity with agentic AI patterns and tooling (e.g. LLM agents tool use LangChain OpenAI functions memory systems)

• Experience working closely with engineers and researchers on system-level product decisions

• Strong communication prioritization and execution skills
   

Preferred Qualifications

• Exposure to or interest in domains like logistics field ops manufacturing or systems integration

• Background in AI/ML infrastructure developer platforms robotics or IIoT

• Experience designing for human-in-the-loop or semi-autonomous systems

• Hands-on experience with prototyping workflows or agents using modern frameworks (e.g. LangGraph AutoGen)

Were building intelligent autonomous AI agents that can reason plan and act across real-world workflows. These agents go beyond chat they take meaningful action work across tools and systems and operate in complex high-stakes environments.
As our Product Manager youll lead the definition and delivery of early use cases for Customer experience. Youll turn cutting-edge agent capabilities like long-term memory tool use and planning into applied valuable products.

Youll be use-casedriven but platform-aware  working closely with engineering and research to ensure what we build is feasible scalable and aligned with the underlying agent architecture.

Additional Information :

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships.

Remote Work :

No

Employment Type :

Full-time