Senior Customer Service Coordinator (FAR)

Gulfstream

Job Location:

Farnborough - UK

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Senior Customer Service Coordinator (FAR)in GAC Farnborough

Unique Skills:

At Gulfstream our people are at the heart of everything we do. We believe in inspiring and empowering every individual to reach their fullest potential. From workforce development and meaningful connections to a culture of trust respect and integrity we invest in our employees so they can do their best work and achieve success together. Creating and delivering the worlds finest aviation experience starts with our people and when our people thrive so does our mission.

This role is very customer focused and will work with clients across the globe. Person selected for this role would ideally have a background in aviation (example: Flight Attendants) or other high end customer focused industries (example: yachting).

M-F 700-3:15

Education and Experience Requirements

High School Diploma or GED required. work experience that includes a minimum of three years in the field of public relations customer service and/or related experience.

Position Purpose:

Under minimal supervision coordinates and executes all aspects of Customer Visits including Level One and VIP Visits to Gulfstream. Responsible for general oversight of the Customer Lounge operations. Supports Customer Relations Manager in coordinating executing and staffing various activities and events as assigned. Provides support for other special events and assignments as directed.

Job Description

Principle Duties and Responsibilities:

Essential Functions:

Ensures a professional and positive first and lasting impression of Gulfstream is created when greeting and interacting with Customers VIPs Dignitaries and other visitors to the Gulfstream facility.

Coordinates with all departments requesting assistance with Level One Customers VIP visits and all Customer events. .

Executes all aspects of Level One-VIP Visits to include hotel accommodations transportation needs catering entertainment and other special requirements. .

Plan coordinate the delivery and execute high-profile customer events i.e. our weekly customer appreciation breakfast and the weekly Service Center customer dinner. Restaurant-cafeteria arrangements include menus table arrangements wine selection and special event coordination. .

Coordinate with hanger operations and ramp personnel on customer arrivals and technical debriefs. .

Makes recommendations to the Customer Relations Manager for improvements in vendors service personnel facilities and Customer Visit guidelines processes and standards. .

Researches the customs and cultural aspects of Gulfstream international customers to provide accurate information regarding protocol and etiquette utilizing this information to provide exceptional service. .

Promotes and maintains a positive rapport between Customers other Gulfstream employees and local service suppliers to enhance customer satisfaction during Customer and VIP Visits. .

Provides feedback to Customer Relations Manager regarding customers perceptions and satisfaction levels. Makes recommendations verbally and in writing to the Customer Relations Manager for improvements and-or changes in staffing and facilities.

Perform other duties as job requires one to be able to read write speak and understand the English language.

#LI-Kp2

Additional Information

Requisition Number: 232153

Category: Service Center

Percentage of Travel: Up to 25%

Shift: First

Employment Type: Full-time

Posting End Date: 04/28/2026

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Gulfstream does not provide work visa sponsorship for this position unless the applicant is a currently sponsored Gulfstream employee.

Legal Information Site Utilities Contacts Sitemap
Copyright 2025 Gulfstream Aerospace Corporation. All Rights Reserved. A General Dynamics Company.

Gulfstream Aerospace Corporation a wholly-owned subsidiary of General Dynamics (NYSE: GD) designs develops manufactures markets services and supports the worlds most technologically-advanced business jet aircraft

Required Experience:

Senior IC

Senior Customer Service Coordinator (FAR)in GAC FarnboroughUnique Skills:At Gulfstream our people are at the heart of everything we do. We believe in inspiring and empowering every individual to reach their fullest potential. From workforce development and meaningful connections to a culture of trus...