Travel Coordinator | 52 | Balcatta Support Centre

Do you have a passion for the travel industry 

Were seeking an experienced Travel Coordinator to join the Sodexo team based in our Balcatta office. 

The position is permanent full-time (38 hours per week) and includes weekend coverage once every five weeks as part of a roster. During that week youll have the Monday off giving you a three-day weekend. Weekend shifts are completed from home.

Hours of roster coverage across the team: 6am to 6:30pm Monday to Friday / 8am to 4pm Saturday and Sunday

The different shift patterns are:

• 6am to 2pm (EARLY)
• 10.30am to 6.30pm (LATE)

These shifts rotate on a EARLY MID LATE pattern with one weekend shift every 5th week.

Who are we looking for 

Were seeking a positive professional who thrives in fast-paced high-volume environment supporting internal customers with responsive service and travel coordination.

The successful candidate will take pride in delivering work to the highest standard with excellent time management and teamwork skills andhave the ability towork independently and communicate with stakeholders at all levels. 

What Youll Do

• Book flights and accommodation for Sodexo employees and contractors travelling to various sites across the Pilbara region
• Collaborate and work in alignment with our client requirements timeframes and systems
• Manage charter and commercial flight bookings and be adaptable to navigate between multiple travel booking systems
• Provide excellent customer service and support to ensure a positive customer experience
• Complete relevant compliance checks prior to booking travel in line with policy requirements
• Answer calls and respond to emails in relation to travel enquiries and escalations following set guidelines
• Ensure all bookings are managed in line with process and scripting to achieve accuracy and consistency
• Communicate effectively with peers and leaders to ensure issues are identified and prioritised accordingly
• Support the coordination of discrepancy and flight no show reporting
• Educate and support customers to ensure Travel Policy guidelines are understood and adhered to
• Support critical site-based travel at weekends as per roster schedule

What Youll Bring

• Previous experience booking travel preferably via Amex and/or Inflight
• Experience using Microsoft Systems Office and D365 CRM preferable
• Excellent customer service skills and a customer centric attitude
• Confident and positive communication skills with a friendly proactive approach
• Ability to prioritise effectively and flexibility to quickly adapt in a high-pressure environment
• Ability to navigate systems with efficiency whilst maintaining high levels of accuracy
• Strong team player

This is an exciting opportunity to be part of a high-performing team within a global organization that is a leader in the operations maintenance and refurbishment of non-process infrastructure. If youre looking for a supportive inclusive work environment that encourages growth and personal development we encourage you to apply. Click Apply and submit your resume to join our dynamic team

Additional Information :

Why Join Sodexo

• Competitive pay and job security in an essential services industry
• Access to 100 retail discounts and multiple salary packaging options
• Great teamwork and a solid group of people around you!
• Opportunities for training and career progression within Sodexo

Remote Work :

No

Employment Type :

Full-time