REF100030SService Desk 0 to 6 months Pune WFO
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Role Summary
Provide advanced IT service desk support for business applications systems infrastructure-related issues and escalated end-user incidents. The role is expected to handle more complex tickets perform deeper problem analysis manage incidents through to resolution and support junior analysts where required.
Key Responsibilities
Provide advanced support for incidents and service requests across business applications systems and infrastructure areas.
Handle escalated tickets and drive them through to resolution.
Support users across multiple locations via telephone onsite and ITSM tools.
Perform fault analysis and identify likely source of application infrastructure or reporting issues.
Prioritise and escalate issues based on business impact and urgency.
Monitor assigned calls from inception to closure and keep users informed at all times.
Support and maintain data held within business applications where required.
Work closely with wider IT teams to meet service expectations and business KPIs.
Share knowledge with team members to improve overall support capability.
Follow process controls around ticket updates reassignment on-hold handling and customer-approved resolution.
Required Qualifications
Graduate in IT / Computer Science
Strong problem analysis and diagnosis capability.
Ability to work under pressure and manage competing priorities.
Strong verbal and written communication skills.
Strong prioritisation and escalation handling.
Ability to work independently on complex incidents.
Qualifications :
Bachelors Degree
Remote Work :
No
Employment Type :
Full-time
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
