DirectorSenior Director, Tech and Transformation

At Singtel we believe in the strength of a vibrant diverse and inclusive workforce where backgrounds perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair performance-based work culture that is diverse inclusive and collaborative.

Join us and experience what its like to be with an Employer of Choice*. Together lets create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Be a Part of Something BIG!

This role leads the technology and digitalisation agenda for Singtels Global Business Services (GBS) unit driving technology enablement process transformation and digital innovation across different functions and services. The incumbent will work closely with GBS leadership and customers to deliver excellent user experience and productivity improvement through standardisation and digitalisation and the adoption of cost-effective technologies that enhance service delivery.

Make an Impact by

Technology Enablement and Onboarding

• Lead technology enablement initiatives to transform GBS into a highly digital operation that is scalable to serve companies and associates within the Singtel Group
• Collaborate with Corporate units like IT Finance as well as operating companies to ensure seamless integration of business support systems and services for GBS work.
• Ensure alignment with Singtels enterprise architecture and security standards.

Process Transformation and Digitalisation

• Identify opportunities for automation simplification and digitalisation of work processes.
• Drive continuous improvement initiatives to enhance operational efficiency and service quality.
• Champion the use of appropriate advanced technologies to ensure that GBS stay relevant and operate efficiently.

Technology Strategy and Governance

• Develop and maintain a technological roadmap aligned with GBS and Singtel Group objectives.
• Establish governance frameworks to ensure compliance scalability and sustainability of digital initiatives.
• Monitor KPIs and SLAs to track the impact of digitalisation efforts on service delivery.

Stakeholder Engagement and Change Management

• Engage with internal stakeholders across Finance IT Procurement HR and other Corporate functions align digital strategies.
• Lead change management efforts to support adoption of new technologies and processes.
• Provide regular updates to senior leadership on progress risks and opportunities of transformation and digitalisation initiatives.

Talent and Capability Development

• Build and lead a high-performing team with expertise in business transformation digitalisation and technology operations.
• Support upskilling initiatives to develop internal capabilities in emerging technologies.

Skills for Success

• Bachelors degree in business administration Accounting IT or Engineering
• At least 15 years of experience in shared services operations or corporate services with leadership responsibilities with a large corporation.
• Minimum of 7 years in management role with a proven track record of leading large system implementation or complex transformation projects involving multi-functional stakeholders or across different geographies
• Experience working in a matrixed operating model with exposure to stakeholder management across geographies and business units.
• Strong understanding of technology and applications for enterprise-wide deployment.
• Fully conversant on emerging trends and technologies and how these can be applied to transform end-to-end workflows or processes
• Strong financial and commercial acumen with experience in cost management budgeting and business case development.
• Excellent stakeholder management communication and leadership skills.
• Strong people leadership and talent development capabilities with a track record of building high performing engaged teams.
• Cultural sensitivity and adaptability to operate effectively in a diverse cross-border environment.
• Strategic mindset with operational discipline - able to balance day-to-day delivery with long-term transformation goals.

Are you ready to say hello to BIG Possibilities

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!