Level 1 Agent with Czech and English
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Akkodis is a global digital engineering consulting company that enables companies to advance in their digital transformation. Our 40000 tech experts across 30 countries combine best-in-class technologies and cross industry knowledge to drive purposeful innovation for a more sustainable tomorrow.
We have over 20 years of experience in Bulgaria delivering cutting-edge solutions in the IT Software Cloud and Digital fields. Now we are looking for a Cusotmer Support with Check to join our team!
About the Job
The objective of a Customer Support with Czeck is to deliver in-depth End-user support and strive to deliver a high level of resolution upon the first contact with the End-user. Customer support with Czeck will use all available knowledge tools and resources call tracking tools and remote-control software to achieve the defined service level objectives. They are required to quickly diagnose and triage issues resolve Incidents and/or dispatch to the appropriate Resolution Group. They are expected to deliver a high level of customer satisfaction.
Responsibities:
- Handling Business Clients Technical requests
- Focusing on customer expectations and satisfaction
- Analyzing clients problems and providing relevant solutions
- Collaborating with other team members to provide high-quality support
Requirements:
- Fluent in Czech confident in English
- Proficient in Microsoft Office
- Willing to communicate with business customers
- Willing to work during weekends
- Interested in resolving technical issues
- Education in a relevant field
What we offer:
- Competitive remuneration package
- Referral bonus program
- 24 days annual paid leave
- Additional health insurance (outpatient & hospital medical care dental care coverage of dioptric glasses and more)
- Free Psychological Counselling via Green Line and on the spot
- Newborn or newly adopted child bonus
- Food vouchers - 76.70 EUR /month
- Upskilling & reskilling training programs and e-learning hub
- Recognition awards
- Sports cards (partially covered by the employer) and company sports initiatives
- Special company discounts
- Various social and charity initiatives
The future is here for the making. Are you ready
Lets make the incredible happen.
Required Experience:
Unclear Seniority
About Company
Leading digital engineering consultancy specializing in human-centered AI. Deep expertise in AI, data, cloud & edge computing worldwide.
