Branch Network Planning Manager

HSBC International Wealth and Premier Banking (IWPB)

Within International Wealth and Premier Banking (IWPB) we serve 41 million customers globally including 6.7 million who are international from retail customers to ultra high net worth individuals and their families. We help our

customers to take care of their day-to-day finances and to manage protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBCs purpose of opening

up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management Asset Management Global Private Banking and Insurance.

We are currently seeking an experienced professional to join our team.

In this role you will:

• To formulate branch counter and cash management end to end processes including but not limited to business model journey design requirement headcount planning etc.
• To oversight branch counter and cash management including as relevant procedure and process owner to ensure fully compliance with external regulatory and internal requirements.
• To take proactive and necessary action to improve counter and cash. management/operation standards and efficiency.
• To monitor the execution/implementation of counter and cash management service requirement and initiatives by frontline staff.
• To take proactive and necessary action to improve customer experience of branch operation.
• To work closely with relevant teams on improvement of counter/cash operation standards and efficiency.
• To support and participate in relevant projects led by other teams.

To be successful in the role you should meet the following requirements:

• 5-8 year experience of working at frontline and understands counter operation cash management job rotation and mandatory leave policy branch working model and customer experience.
• Proactive on issues identification problem solving and pursue excellence on improving counter operation and customer experience standards and efficiency.
• Significant contact is required with internal stakeholders including frontline and head quarter.
• Strong ownership managerial strategic planning organizational decision-making problem-solving communications analytical interpersonal motivational negotiation project management and service skills.
• Professional qualifications as appropriate to market
• Has reasonable understanding of HBCN service model.
• Strong business acumen and ability to continually make decisions and build consensus.
• Strong ability to use numerical data to develop tactical plans within the broad context of strategic plans and change them as warranted by results.
• Critical thinking and risk management mind-set.

Youll achieve more when you join HSBC.

is committed to building a culture where all employees are valued respected and opinions count. We take pride in providing a workplace that fosters continuous professional development flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement which is available on our website. /BG

Issued by HSBC Bank (China) Company Limited