IT Support Associate, IT Services

Join Amazons IT Services Team and become the trusted technical resource for thousands of employees across our organization. Youll provide comprehensive support for our diverse technology environmentfrom desktops and laptops to mobile devices and network infrastructuresolving real problems that keep our business running smoothly while building meaningful connections with the people you support.

Key job responsibilities
Deliver ticket-based walk-up and remote technical support to Amazon employees diagnosing and resolving hardware software and connectivity issues across multiple operating systems and environments

Coordinate with internal teams and external service providers to ensure timely resolution of complex technical requests and maintain agreed-upon service levels

Execute routine operational processes including new employee device setup computer lifecycle management asset tracking system imaging and hardware recycling

Develop and maintain documentation processes and procedures that enhance the reliability and performance of user-facing technology and local services

Participate in on-call rotation to provide production support and respond to critical infrastructure issues affecting employee productivity

A day in the life
As an IT Support Associate youll be the go-to resource for our employees technology needs. Your day might include responding to support tickets from team members experiencing software issues conducting remote troubleshooting sessions to resolve connectivity problems or assisting with hardware setup during new employee onboarding. Youll work hands-on with operating system deployments manage device imaging and asset tracking and collaborate with colleagues to maintain our network infrastructure. Beyond routine support youll research emerging technology solutions coordinate with external service providers when needed and contribute to documentation that helps the entire team work more effectively.

About the team
We are a collaborative group of technology professionals dedicated to enabling Amazon employees to do their best work. Our team maintains the backbone of Amazons corporate infrastructureeverything from user devices to on-premise servers and network systems. We take pride in our customer-focused approach treating every support request as an opportunity to build trust and demonstrate our commitment to our colleagues success. Together were modernizing how we support a growing multi-site user base and were looking for someone who shares our passion for reliable responsive service and continuous improvement.

- Experience supporting Windows Mac and/or Linux operating systems in a corporate setting
- Experience maintaining zebra thermal printers troubleshooting thin clients PCs scanners and portable handheld terminals
- Experience with Active Directory or experience in deploying identity and access management systems and experience in software development
- Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines or experience in senior level leadership support
- Bachelors degree or equivalent

- industry relevant certification (Linux LPIC-1 or equivalent) or COMPTIA A N or Sec certification
- Experience with systems administration on either Linux/UNIX or Windows operating systems
- Knowledge of network analysis fundamentals and robust troubleshooting
- Experience deploying managing and optimizing Microsoft Windows Server
- Experience in hardware design and validation of components subsystems and systems
- Experience with AWS or cloud technologies
- Experience in a dynamic environment with a high degree of customer service

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.