Food Shelf Experience Coordinator

IOCP is a nonprofit that provides services in food case management emergency financial assistance employment services and childcare resources to those residing in our service area. We are looking for a part-time Food Shelf Experience Coordinator to provide a great experience to our guests who are visiting the food shelf and support to our volunteers.

The Food Shelf Experience Coordinator works with a team to coordinate food shelf operations and deliver exceptional service to shoppers. This position helps IOCP guests move toward increased stability by meeting their basic needs and helping them to stretch tight budgets. If you are looking for a career where you can have a purposeful direct impact on people in our community we want to hear from you!

Why IOCP

• Star Tribune Top Workplace
• Paid holidays
• PTO
• 401(k)
• Compensation: $20/hour

Schedule Requirements

• This is a part-time 20-25 hour per week position
• This is work is onsite and in-person
• Shifts will cover food shelf distribution shifts and support during the following times:

o Wednesday 8:00AM-3:30PM

o Thursday 1:00 PM 7:30 PM

o Friday 8:00AM-3:30PM

o Occasional team meetings

Why you

• You are a great teammate; you love working with staff and volunteers in a collaborative environment
• You want to embrace our goal of providing our guests a dignified shopping experience like a grocery store
• You know how to create a welcoming positive experience for every guest. You engage easily in conversation ask thoughtful questions and genuinely enjoy helping people feel seen comfortable and valued
• You want to be at IOCP. You want to be about our mission. You want to do this work with this team in this community

What You Will Do

Initial Food Shelf Guest Check In at Front Desk

• Greet food shelf guests warmly and professionally as they approach the front desk; check them in for food shelf appointments
• Assist clients in scheduling and canceling appointments and manage client flow
• Maintain accurate records of client visits and service data.
• Manage required client paperwork process help new clients complete forms existing clients update expired forms and upload into client database
• Support receptionist when needed

Food Shelf Guest Shopping Oversight

• Ensure that the food shelf space and inventory are ready for each guest shopping time
• Monitor food shelf functions throughout a shift including receiving sorting stocking and distributing food
• Follow closing procedures at the end of each shift
• Monitor food shelf email and voicemail responding to our guests within 1 business day
• Ensure quality experience for Food Shelf guests: continuously identify ways to strengthen Food Shelf service based on our client centric approach and input from food shelf guests volunteers and staff

Volunteer Management

• Provide a daily overview for volunteer teams; prepare them to provide quality services to guests
• Train new volunteers and coach all volunteers throughout their shift
• Be a resource to volunteers during each shift. Guide and direct them as needed. Fill in critical positions

About IOCP

Our clients and staff come from all walks of life! Inclusionary relationships are core to our role as an employer service provider partner and community leader. We embrace diversity and are committed to promoting an inclusive environment across all types of difference.

Our work environment is client-centered values-driven team-oriented diverse and focused on learning and professional development. We have a strong internal culture of collaboration and team support and a deep commitment across staff to our mission and values. Supervisors are extremely supportive of self-care will help you grow and give you a platform to do amazing work. Our team is tight knit supportive and has fun together! Learn more about us here: to Apply

Interested candidates should apply online through the Paylocity applicant portal. Feel free to attach a cover letter telling us about yourself. Candidates are considered as submissions arrive. Position is open until filled.

What You Will Bring

• Experience providing exceptional customer service
• Excellent communication skills
• Experience working successfully with people from diverse racial/ethnic backgrounds low incomes limited English disability or other form of difference
• Ability to work well independently and within a team
• Excels in a fast-paced environment
• Exceptional organizational and time management skills
• Proficient in MS Office Suite (Word Excel)
• Commitment to serving our community with empathy and efficiency
• Commitment to equity and inclusion and ability to excel in a diverse environment
• Not required but welcome multi-lingual candidates (Spanish Russian)