Associate Director, Global eCommerce & Marketing

About Carrier

Carrier Global Corporation global leader in intelligent climate and energy solutions is committed to creating innovations that bring comfort safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control air quality and transportation we improve lives empower critical industries and ensure safe transport of food lifesaving medicines and more. Since inventing modern air conditioning in 1902 we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class inclusive workforce that puts the customer at the center of everything we do. For more information visit or follow on Carrier social media @Carrier.

About the role

Carriers Digital Sales and Serve (DSS) Center of Excellence (COE) team is enabling higher quality digital commerce experiences throughout the enterprise. Our Digital Revenue Accelerator team within the DSS COE oversees all of Carriers global investment through the COE in the areas of eCommerce MarTech and SaaS. Through centralized investment in technology talent and business transformation the team aims to solidify Carriers position as a leader in the digital commerce MarTech and subscription management spaces.

The Global Commerce & Marketing Lead is responsible for defining governing and enabling Carriers global digital commerce and marketing technology ecosystem. This role provides digital technology leadership across web platforms eCommerce search localization and MarTech solutions ensuring scalable secure and business aligned implementations across regions.

The position acts as a senior liaison between business stakeholders product teams engineering enterprise architecture and external vendors. The role is accountable for the technological strategy solution design delivery alignment and operational readiness for major digital initiatives bridging the gap between visionary marketing strategies and high-performance engineering ensuring a unified roadmap for Carriers global digital ecosystem.

Carrier is a global leader in Heating Ventilation and Air Conditioning (HVAC) Refrigeration and Fire & Security segments with an unmatched product and service portfolio. Carriers Digital Commerce Channels and Experience Center of Excellence team brings together exceptional talent to have an unparalleled impact on the companys direction.

Key Responsibilities

• Define and maintain Carriers global digital platforms including CMS eCommerce search marketing automation localization and SaaS integrations from a technology perspective.
• Establish and govern multisite and multilocal standards including global regional and country level site models that empower marketing teams while maintaining enterprise security and performance compliance.
• Serve as a technical lead for major digital initiatives including platform migrations global rollouts and capability expansions.
• Partner closely with the Director Digital Marketing & Customer Experience to co-steer Carriers global Digital Customer Experience transformation and jointly defining the roadmap for our digital strategy. Translate business requirements from Marketing and Sales stakeholders into clear architectural directions solution designs and executable implementation approaches.
• Partner with Product Owners and Engineering leads to align roadmaps manage dependencies and synchronize delivery plans ensuring the technical roadmap supports long-term commercial objectives.
• Act as the lead technical owner for strategic technology vendors and implementation partners ensuring their roadmaps align with Carriers enterprise needs and performance standards.
• Support contract evaluations renewals and scope of changes through technical diligence.
• Collaborate with Procurement Legal Security and Compliance teams to support vendor onboarding and risk reviews.
• Provide oversight and escalation support for production issues and complex cross platform defects.
• Partners with delivery teams in order to diagnose root causes and coordinate resolution across systems.
• Balance operational stability with ongoing delivery and roadmap commitments.
• Manage and mentor a team of architects product owners and engineers on platform capabilities constraints and best practices.
• Support documentation knowledge transfer and onboarding for new team members.
• Promote architectural consistency and shared understanding across teams.

Required Qualifications

• Bachelors Degree
• 8 years of professional work experience spanning web platforms eCommerce and MarTech ecosystems with a focus on B2B and/or DTC eCommerce strategies.
• 5 years of hands-on experience in Agile methodologies in a working environment demand prioritization planning and execution to deliver software solutions.

Preferred Qualifications

• Bachelors degree in computer science Software Engineering or equivalent practical experience.
• Proven experience designing and supporting enterprise scale multiregional digital platforms.
• Proven track record in managing global multi-language rollouts that harmonize localized content with centralized technical governance.
• Strong understanding of modern CMS eCommerce SaaS and integration architectures.
• Experience working with cross functional teams in complex enterprise environments.
• Extensive experience in developing integrated execution plans including resources leveling effort estimations cross-team dependencies.
• Demonstrated knowledge of DevOps and CI/CD principles
• Experience supporting global website localization and multilanguage deployments.
• Experience building solutions using Shopify Plus
• Understanding and experience with Martech platforms such as Adobe Experience Manager is a plus.
• Experience working within SAFe (Scaled Agile Framework)
• Industrial and/or Manufacturing Industry experience working directly with Customers Clients or Vendors.
• Demonstrate exceptional communication skills by translating technical software architecture into value-based narratives for non-technical stakeholders.
• Practice and promote Agile and Scrum development methodologies.
• Experience in inspiring and developing a high-performance team of architects and engineers within a fast-paced agile environment.
• Proven ability to thrive in a cross-functional leadership model balancing technical integrity with the speed-to-market needs of the business.
• Comfort building repeatable reusable software components to enable speed of delivery.
• Team player with a positive collaborative work ethic.
• Cross-functional leadership skills with the ability to make critical decisions and influence.
• Business owner mentality and a sleeves-up approach to navigating complex cross-platform defects and architectural bottlenecks ensuring operational stability without compromising on innovation.

Pay Range

Other Compensation

Use of AI

Technology-enabled tools may support parts of the recruitment process with oversight by people.

Benefits

Employees are eligible for benefits including:

• Medical Dental

• Retirement Benefits

• Time off and Leave

• Disability: Short-term and long-term disability

• Life Insurance and Accidental Death and Dismemberment

• Tuition Assistance

Benefits are available to eligible full-time employees and may vary based on provincial or local requirements and other eligibility factors including date of hire and the terms of any applicable collective bargaining agreement.

Carrier Accommodations Process

If you require a reasonable accommodation to complete the application process participate in an interview or otherwise engage in the hiring process please contact us at . We will make every effort to meet your needs in accordance with applicable laws.

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